End-User Support Engineer

Our EPAM Krakow team is growing, and we're on the lookout for an End-User Support Engineer to come aboard. This role rewards someone who brings creative thinking alongside solid communication and people skills. Please be aware that the position calls for on-site attendance at the Krakow office all five working days each week. Responsibilities Offer hands-on and remote support to end users working within the locationHandle setup and configuration tasks for computer hardware, systems, printers, and scannersStay in contact with service providers and network engineers when technical problems need resolvingTake care of meeting room upkeep to ensure equipment functions as expectedMake certain tickets are addressed within SLA timeframes and response expectationsOversee software deployment while troubleshooting any issues that come up along the wayTake charge of incident tickets from the moment they're opened until they're resolvedPerform maintenance duties within the server room to keep all equipment functioning properlyOversee cable management and organization for IT-related equipmentComply with all documented IT Work Instructions throughout daily responsibilitiesEnsure hardware inventory logs remain accurate and consistently updated Requirements At least two years of relevant experience in a similar capacityKnowledge of Network Fundamentals and Troubleshooting techniques to resolve connection-related issuesHands-on ability in Windows Endpoint Administration covering workstation configuration and upkeepFamiliarity with IT Service Operations Fundamentals to contribute to smooth service deliveryPractical experience using Microsoft Intune Support Essentials to manage endpoints and devicesStrong interpersonal skills paired with solid problem-solving capabilitiesEagerness to explore new technologies and quickly adapt when facing new obstaclesSteady performance and composure maintained even in high-pressure situationsEnglish proficiency at an intermediate levelReadiness to take direction and follow instructions from the direct manager Nice to have Exposure to working within MacOS and Linux systemsKnowledge of Remote Access Tools to assist with supporting systems from afar We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively