End-User Support Engineer

Our team at EPAM Krakow is on an upward trajectory, and we're hoping to welcome an End-User Support Engineer to the fold. The right candidate for this position combines inventive problem-solving with strong people-oriented and communication strengths. Keep in mind that this job requires showing up in person at the Krakow office across all five working days weekly. Responsibilities Extend both on-site and remote assistance to end users located at the facilityOversee the installation and setup process for computer hardware, systems, printers, and scanning equipmentMaintain ongoing communication with service providers and network engineering teams to work through technical challengesEnsure meeting room equipment stays properly maintained and ready for useConfirm that ticket handling stays within agreed SLA windows and response benchmarksDirect software rollout efforts and resolve any technical snags that surface during the processManage incident tickets across their entire lifespan, starting from initial logging through final resolutionCarry out upkeep tasks in the server room to keep all systems operating reliablyTake charge of arranging and maintaining cable organization for IT hardwareOperate according to documented IT Work Instructions when performing routine tasksRegularly update and verify the accuracy of hardware inventory documentation Requirements A minimum of two years' worth of related experience in an equivalent roleUnderstanding of Network Fundamentals and Troubleshooting methods to address connectivity-related challengesDemonstrated skill in Windows Endpoint Administration, including workstation setup and ongoing maintenanceWorking comprehension of IT Service Operations Fundamentals that supports effective service deliveryDirect experience applying Microsoft Intune Support Essentials toward endpoint and device oversightWell-developed interpersonal skills combined with strong problem-solving instinctsEnthusiasm for learning emerging technologies and adapting swiftly to new difficultiesAbility to remain composed and productive while under demanding conditionsIntermediate-level command of the English languageOpenness to receiving and following guidance from the direct supervisor Nice to have Hands-on background working with MacOS and Linux platformsUnderstanding of Remote Access Tools to help provide distant technical support We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively