End-User Support Engineer

We are looking for an End-User Support Engineer to strengthen our EPAM Krakow team. To succeed in this role, you should be highly creative, with developed communication and people management skills. This position requires presence in Krakow office 5 days a week. Responsibilities Provide support to end users within the location, both on-site and remotelyInstall and configure computer hardware, systems, printers, and scannersCommunicate with service providers and network engineers to resolve technical mattersMaintain meeting rooms and ensure related equipment stays in working orderEnsure SLA compliance and timely response to submitted ticketsHandle software installation and resolve related technical issuesManage incident tickets from creation through resolutionMaintain the server room to keep equipment running smoothlyTake responsibility for organizing and managing IT equipment cablingFollow all IT-related Work Instructions as part of daily operationsMaintain and keep the hardware inventory up to date Requirements At least 2 years of experience working in a similar positionSkill in Network Fundamentals and Troubleshooting to identify and resolve connectivity issuesProficiency in Windows Endpoint Administration for managing and maintaining workstationsSolid grasp of IT Service Operations Fundamentals to support efficient service deliveryExperience with Microsoft Intune Support Essentials for managing devices and endpointsStrong communication skills paired with a problem-solving mindsetWillingness to learn new technologies and adapt quickly to emerging challengesAbility to perform effectively under pressureIntermediate level of EnglishCapacity to follow instructions and guidance provided by the direct leader Nice to have Experience working with MacOS and Linux operating systemsExperience using Remote Access Tools for supporting systems from a distance We offer We gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusively