Field Services Engineer

At Tosoh’s Clinical Diagnostics division our ambition is to be recognized as an expert contributor to global health. We strive to be the company with the highest happiness factor for our customers and employees. Tosoh Clinical Diagnostics have reached technological leadership in diagnostic markets thanks to our in-depth understanding of the ever-growing clinical demand for faster and more precise diagnosis. We focus on clinical diagnostic domains such as immunochemistry, HPLC based diabetes diagnosis and follow-up, thalassemia screening and molecular biology. Tosoh Europe is part of the Tosoh Group, headquartered in Tokyo, Japan. The group comprises 130 companies worldwide and employs over 14,000 motivated people. You can find more information at www.diagnostics.eu.tosohbioscience.com. In order to reinforce our Field Service team in Germany, we are actively looking for a Field Service Engineer (m/f/d) The Field Service Engineer provides technical support to customers, including installation, troubleshooting, problem resolution and maintenance. Your responsibilities Provide support including but not limited to; installation, upgrades, demonstrations, evaluations, basic operator training, troubleshooting, hotline support, problem solving and maintenance of products and services by documenting; following-up and trace calls according with Tosoh quality system procedures.Deliver remote (e.g., telephone, online) technical troubleshooting and support services to ensure that all products and services function properly.Ensure the latest modifications and mandatory updates are carried out.Ensure all preventive maintenances are performed in a timely manner and efficient way.Compare test results with specifications and standards; record test results and data.Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently.Report activity using support tools software.Proactively improve expertise through continuous learning.Provide first level application support.Manage and maintain correct accounting and usage of own spare parts – car stock.Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures. Your Profile Bachelor’s degree in Technology, Engineering or Electronics, or a Medizintechniker qualificationIdeally, 3+ years of relevant field service engineering experience in Clinical DiagnosticsNative German or C2 level (written & verbal)Ideally located near NürnbergWillingness to travel up to 60% Personal skills Experience in an IVD environment is an assetStrong analytical & problem-solving skillsCustomer-focused with a service- oriented attitudeProficiency in verbal English is a plus Our offer A challenging position in a great and international team with an effective and energetic work atmosphere.The opportunity to bring your own ideas and skills to achieve the team goals.An important role in supporting the company strategy, serving a future-proof and growing market.The ability to work autonomously in a flexible and innovative environment, direct contributing to customer satisfaction and ultimately, business success.An attractive salary package, including extra-legal benefits. Feeling up for the challenge? Send your application to career.emea@tosoh.com mentioning Germany_FieldServiceEngineer_2026 in the subject.