Senior Genesys & API Integration Developer

A little about this gig: Our client, a large financial services organization, is seeking a qualified Senior Genesys & API Integration Developer to support next-generation Contact Center and Agentic AI capabilities. In this role, you'll work across Genesys Cloud, APIs, middleware, telephony, and AI integrations to build secure and scalable customer servicing experiences for a large financial services environment. Design and configure Genesys Cloud call flows, IVR experiences, routing and escalation logic, voice bot integrations, and telephony workflows.Develop REST APIs, middleware services, and event-driven integrations supporting customer profiles, authentication, accounts, cards, transactions, and other servicing capabilities.Integrate Agentic AI platforms with enterprise systems to support customer authentication, card servicing, transaction review, disputes, fraud servicing, and customer profile retrieval.Support production releases, troubleshooting, monitoring, incident response, and root cause analysis while partnering with architects, business teams, operations, and third-party vendors. The ideal candidate: 5+ years of software development experience, including 3+ years of Genesys Cloud development.Strong experience developing REST APIs and integration services using technologies such as REST, JSON, and OAuth.Hands-on experience with C#, .NET, Java, Node.js, and/or Azure Integration Services.Knowledge of SIP, telephony, Contact Center technologies, and Genesys Cloud call flows.Experience with CI/CD pipelines, DevOps practices, production deployments, and application support.Strong understanding of secure API integrations, service orchestration, and handling regulated or customer data.Experience with AI integrations or LLM-based platforms is preferred, particularly within customer service or Contact Center environments. Reasons to love it: Work on next-generation Contact Center technology and Agentic AI capabilities.Build integrations that directly improve customer self-service and servicing experiences.Collaborate with architects, business teams, operations, and innovative AI technology partners.Have a direct impact on scalable, secure, and resilient customer-facing technology within a large financial services environment.