DontApply.Club
Login Register

Rider Acquisition and Partnerships Manager

Delivery Hero — Germany · Posted ~3 hours ago

Mid Visa History ✓

Skills

Third-party logistics partner management Relationship management Rider acquisition Rider onboarding and reboarding Performance management Operational data analysis Incentive and penalty design Rider retention Training program development Standard operating procedure development Compliance management Stakeholder communication Rider safety and wellbeing Operational analytics Performance dashboards Training management systems Third-party logistics platforms

🔓 Log in to save this job, tailor your resume & track your apply process — 7 days free, no card needed.

Log in to add to target list

Summary ✨ AI‑Generated

A delivery and logistics organization is seeking a Rider Acquisition and Partnerships Manager to strengthen relationships with third-party logistics providers and improve rider acquisition, onboarding, performance, and retention. You will use operational data to guide improvements, establish effective incentives and compliance measures, develop training programs, and ensure that partner operations prioritize rider safety and wellbeing.

Highlights

A broad operational leadership role with ownership of partner relationships, opportunities to improve rider performance and retention, influence over training and incentive programs, and a strong focus on safety and operational excellence.

Description

Job DescriptionWHAT’S ON YOUR PLATE? Build, maintain & partially own strong relationships with all 3PL partners across the country Build a trusting relationship that allows exchange of information and best practices across cities Ensure sufficient data is shared to allow for educated directions & improvements in performance Create right incentives / penalties for 3rd parties to improve rider performance Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies Responsible for onboarding of new riders and reboarding of existing riders Lead entire rider lifecycle to improve retention of existing riders Build training SOPs and metrics to measure rider performance and compliance Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them Documenting all training activities Assessing the effectiveness of training through surveys/feedback Groom rider quality (behavior, appearance, professionalism, presentation etc) Setting up a performance improvement plan to improve performance of low performing riders Reduce rider complaints originating from customers