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Business Analyst, Marketplace Experience

Delivery Hero — Germany · Posted ~3 hours ago

Mid Visa History ✓

Skills

Business analysis Operational performance analysis Dashboard development Performance tracking Data interpretation Anomaly detection Retention analysis Cost-to-serve analysis Business insights development Stakeholder collaboration Decision support KPI monitoring Data analytics Business intelligence dashboards KPI tracking Operational reporting Data visualization

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Summary ✨ AI‑Generated

A large digital marketplace is seeking a Business Analyst to help regional teams improve operational performance and customer experience. You will own trackers, dashboards, and analyses that identify value loss, retention issues, cost drivers, and unusual performance patterns. Working closely with regional leaders and local stakeholders, you will turn data into actionable insights that guide priorities and improve business outcomes.

Highlights

An opportunity to influence marketplace performance through data-driven insights, own regional dashboards and analytical processes, work closely with operational leaders, and translate customer experience improvements into measurable business outcomes.

Description

Job DescriptionYour Mission As a Business Analyst in the Marketplace Experience team, you will sit close to the core of how the marketplace performs, turning operational friction into measurable business impact. Over your first 12–18 months you will own the analysis, trackers and dashboards that measure Marketplace Experience performance for a region, helping Regional Performance Leads and local teams reduce experience-driven value loss and cost-to-serve while protecting retention. You won't just report performance; you will help shape it. The Journey Own the analysis, trackers and dashboards that measure Marketplace Experience performance for a region. Surface where value is lost (volumes, retention, cost-to-serve) and flag anomalies to the Regional Performance Lead. Drive progress on the region's defined focus areas under the guidance of the Regional Performance Lead. Turn data into structured insights that support prioritization and trade-off decisions (cost vs. retention). Partner cross-functionally with Regional Performance Leads, Regional/Local Heads of Ops, HQ teams (Refunds & Compensations, Customer/Rider/Vendor support verticals) and other Business Analysts. Meet local/regional managers' day-to-day data needs efficiently, keeping a clear status of backlog and delivery expectations.