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Retail Customer Service Manager

About You — United Kingdom · Posted ~2 hours ago

Mid Onsite Visa History ✓ GBP 13.00 per hour

Skills

Customer service Cash handling Transaction processing Customer relationship management Complaint resolution Problem-solving Sales target achievement Retail shop operations Responsible gambling practices Opening and closing procedures Point-of-sale systems Cash handling systems Retail betting terminals

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Summary ✨ AI‑Generated

A retail services employer is seeking a customer-focused shop team member to deliver excellent service, process transactions, handle cash, explain products and terminals, resolve customer concerns, and contribute to sales targets. The role also involves maintaining shop standards and supporting opening and closing procedures. Candidates should have strong communication, empathy, problem-solving abilities, and a commitment to responsible customer service.

Highlights

Hourly pay of £13.00, a dynamic customer-facing retail environment, opportunities to develop customer service and sales skills, and experience in daily shop operations while working within a team focused on customer satisfaction and responsible service.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.