Marketplace Operations Project Manager

Delivery Hero — Germany · Posted ~7 hours ago

Mid Full-time Visa History ✓

Skills

Project management Operations management Process optimization API integrations Vendor operations Workflow optimization KPI analysis Cross-functional collaboration APIs Data analytics

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Summary ✨ AI‑Generated

Take ownership of operational improvement initiatives within a large digital marketplace. You will lead projects ranging from API integrations and vendor performance improvements to workflow optimization, while piloting new tools and processes. By combining stakeholder feedback, operational insights, and KPI analysis, you will identify gaps and drive scalable improvements.

Highlights

Lead high-impact operational improvement projects with direct influence on commercial and operational KPIs. The role combines project ownership, process innovation, cross-functional collaboration, testing of new tools, and opportunities to improve experiences for vendors and customers.

Description

Job DescriptionProject Manager Operations play a central role in shaping and improving the way foodora’s Marketplace ecosystem runs. They lead initiatives that enhance vendor operations, strengthen our customer offering, and drive internal efficiencies. By independently managing projects that directly and indirectly impact key operational and commercial KPIs, Project Managers ensure both vendors and customers experience the best possible value on the platform. Main tasks As a Project Manager Operations, your areas of responsibility include, but are not limited to: Lead Development Projects: Own and deliver operational improvement projects, from API integrations, vendor performance initiatives to workflow optimizations. Pilot & Implement New Functionalities: Run tests of new tools and processes, ensuring smooth rollouts, adoption, and long-term success across teams. Leverage Insights for Innovation: Gather feedback from vendors and internal teams to identify gaps, propose product developments, and initiate enhancements to existing systems. Optimize Systems & Workflows: Act as a knowledge resource for Shops specific tools (e.g., Pelican, foodora portal), support issue resolution, and drive system improvements. Data-Driven Performance Improvements: Use data analysis and impact evaluations to design and implement initiatives that directly improve vendor operations and commercial results. Cross-Functional Collaboration: Partner with Sales, Account Management, and other cross functional teams to ensure alignment and operational efficiency.