Summary
✨ AI‑Generated
Join a People & Culture operations team for a six-month contract focused on delivering efficient, compliant, and employee-friendly HR services. You will handle employee and manager inquiries, manage cases through digital support channels, execute lifecycle processes such as contracts, amendments, transfers and terminations, and continuously improve operational workflows while maintaining strong service levels.
Highlights
A six-month contract role with broad exposure to HR operations and the employee lifecycle. The position combines operational ownership, process improvement, employee and manager support, and cross-organizational collaboration, with a strong focus on efficient and compliant service delivery.
Description
Job DescriptionWe are on the lookout for a Specialist, People Operations (6 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.
Your Role: As a Specialist in Hero Support, you will play a key role in managing HR operations, optimizing employee lifecycle workflows, and ensuring smooth service delivery across DHSE Central.
You'll bring a blend of strong operational expertise and a continuous improvement mindset to keep our processes efficient, compliant, and candidate- and employee-friendly.
Operations & Case Management: Act as a primary operational contact for employee and manager queries via Jira, Slack, and email, independently resolving mixed-complexity tickets per month while maintaining >90% SLA adherence.
End-to-End Lifecycle Operations: Execute employee lifecycle processes including employment contracts, amendments, probation management, transfers, and terminations, supporting a wide range of teams across the organization.
Data Integrity & Compensation Administration: Maintain accurate employee records in Workday and support pre-payroll data reconciliation, one-time payments, and compensation updates with 95% accuracy and strong attention to compliance.
Stakeholder Collaboration & Advisory: Apply working knowledge of German labor law and company policies to partner effectively with Talent Acquisition, Payroll, Legal, and People Partners, serving as a trusted consultative advisor to managers and stakeholders across the business.
Process Improvement & Automation: Identify operational bottlenecks and drive workflow enhancements in Workday and Jira, implementing process improvements per quarter to continuously elevate the employee experience.
Knowledge Management: Maintain clear documentation, SOPs, and self-service Knowledge Base resources for employees and managers.
Projects & Operational Excellence: Support cross-functional initiatives across HR compliance, process digitization, and audit readiness to enhance scalability and service quality.
