Bilingual VIP Account Manager, English/French

Job DescriptionThis is a replacement, hybrid (2 days in the office) role. As a Bilingual VIP Account Manager you will be responsible for managing, retaining, reactivating and growing a portfolio of VIP players across English and French speaking audiences. Reporting to the VIP Team Lead, you will be part of the VIP team. This team strengthens player retention, maximises long-term value, supports complex escalations, and acts as a trusted subject matter expert and mentor within the VIP Account Management function. Salary range for this role, based on experience level is $75 - 90,000 base, plus there are also quarterly incentives. This role is all about building strong relationships with VIP players, understanding their needs, and creating great experiences that keep them engaged and coming back. You Will: Manage and grow a portfolio of VIP players, building strong relationships to drive retention, engagement and revenue growth.Deliver a first-class VIP experience through personalised support across phone, email, SMS and chat.Use player insights, behaviours and market trends to identify opportunities for retention, reactivation and commercial growth.Collaborate with teams across CRM, Marketing, Product, Payments, Trading and Operations to enhance the VIP customer journey.Represent the business at VIP events, helping to create memorable experiences for high-value customers.Provide flexible, customer-focused support, including occasional evenings and weekends to meet VIP client needs.