Summary
✨ AI‑Generated
Lead enterprise-wide quality engineering and testing strategy across multiple agile teams and external delivery partners. You will define test architecture and automation frameworks, provide hands-on API and UI automation using Playwright, strengthen CI/CD quality practices, and embed quality throughout the software development lifecycle. Deep experience with a major CRM platform's service layer is essential.
Highlights
Lead quality engineering across multiple agile squads and vendor teams in a complex enterprise environment. The role combines hands-on automation with strategic ownership of test architecture, CI/CD quality practices, and organization-wide quality standards.
Description
We are seeking an experienced Senior Test Architect to lead quality engineering across multiple squads and vendor teams within a complex enterprise environment.
This role is responsible for defining and governing the end-to-end testing strategy, driving automation excellence, and embedding quality throughout the Software Development Lifecycle (SDLC).
The ideal candidate will be a hands-on technical leader with deep expertise in API and UI automation using Playwright, strong experience in CI/CD pipelines, and a proven track record in delivering quality outcomes across large-scale, integrated platforms.
Experience with Salesforce Service Layer is mandatory, while exposure to other Salesforce Clouds is highly desirable.
Key Responsibilities
· Define and govern enterprise-wide test architecture, automation frameworks, and quality engineering practices.
· Provide technical leadership across multiple agile squads and vendor delivery teams.
· Act as the Quality Engineering representative, influencing quality decisions from requirements through to production.
· Design, review, and optimise automation frameworks for API, UI, integration, and end-to-end testing.
· Conduct code reviews and establish engineering standards to improve maintainability, scalability, and reusability of automation assets.
· Drive CI/CD quality gates and integrate automated testing into delivery pipelines.
· Continuously improve test execution efficiency through parallelisation, framework optimisation, service virtualisation, and intelligent test selection.
· Partner with Product, Architecture, Development, DevOps, and Platform teams to embed quality into every stage of the SDLC.
· Define and implement risk-based testing strategies across complex distributed systems and environments.
· Mentor and uplift Quality Engineers, Test Leads, and vendor teams through coaching and technical guidance.
· Provide oversight for environment, test data, and release testing strategies.
· Champion best practices across functional, integration, API, performance, accessibility, security, and operational testing.
Mandatory Skills & Experience
· 10+ years of Quality Engineering and Test Automation experience, including Test Architecture leadership roles.
· Expert-level experience in Playwright (TypeScript) for UI automation.
· Strong experience designing and implementing API automation frameworks.
· Extensive experience with CI/CD pipelines, DevOps practices, Git, and automated quality gates.
· Proven experience leading testing across multiple squads, programs, and third-party vendor teams.
· Strong understanding of modern test architecture patterns, automation framework design, and enterprise-scale quality engineering.
· Experience working in complex environments involving multiple applications, integrations, and deployment pipelines.
· Hands-on experience with Salesforce Service Layer testing (mandatory).
· Strong stakeholder management and influencing skills.
Desirable Skills
· Experience with Salesforce Service Cloud, Experience Cloud, Sales Cloud, or other Salesforce products.
· Experience with cloud platforms such as AWS, Azure, or GCP.
· Knowledge of performance, accessibility, security, and contract testing.
· Experience with service virtualisation and microservices testing.
· Exposure to AI-assisted testing and modern Quality Engineering practices.
· Exposure to IVR, Chatbot, Agentforce and SAP testing.
