Systems Developer – Customer Service Technology

Passionate about coding and technology? Join our Customer Service Tech Team in Malta as a Systems Developer, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience. Responsibilities As a key member of our team, your primary responsibilities will include Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.Participating in the full software development lifecycle task estimation, development, testing, code reviews, bug fixing, and deployment.Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group. Requirements We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following Version Control & DevOps Git (branching, merging, pull requests)GitHub ActionsDocker Programming & Scripting Strong grasp of Object-Oriented Programming (OOP)PHPJavaScript (ES2015+), jQueryReact (and other JS libraries/frameworks)HTML5/CSS3.NET, .NET Core, ASP.NET Core Databases MySQL and PostgreSQL (strong working knowledge)MSSQL and Redis/NoSQL Operating Systems Basic Ubuntu/Linux shell commandsWindows scripting and command-line usage General Excellent written and spoken EnglishAcademic background in Computer Science or Information TechnologyStrong and efficient coding ability Extras / Considered an Asset While not mandatory, experience with any of the following will give you an edge Active GitHub/Bitbucket profile with contributionsExperience with Next.js and Tailwind CSSExposure to both Windows and Linux environmentsFamiliarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)Package managers and build tools Composer, NPM, Bower, Grunt, etc.AWS Management ConsoleKnowledge of SOLID design principlesExposure to additional modern technologies Who Are You? An excellent communicator with a strong command of EnglishA problem-solver who thrives under pressure and multitasking demandsFlexible and adaptable, with a knack for prioritizing tasks effectivelyPassionate about delivering high-quality code and learning new technologies Challenge Accepted? Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.