Cloud Operations Support Engineer

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Cloud Operations Engineer (Intermediate) We're hiring for a team responsible for the reliability of our AWS and Azure environments — running and improving operational processes, monitoring infrastructure, and leading incident response. At this level you'll own operational workstreams end to end: you'll not only execute runbooks but author and refine them, drive incidents to resolution, and reduce recurring toil through automation. Required 3+ years in an operations, SRE, production support, or NOC role, including hands-on experience leading (not just participating in) incident response in a production environmentSolid working experience operating in AWS and Azure — IAM, compute, networking, storage, and an understanding of cost and security trade-offs (not just "basics")Proficient scripting in Bash and/or PowerShell, plus Python for automation, tooling, and integrating between systemsHands-on experience building and tuning observability — dashboards, alerts, and SLO/SLI-based monitoring in at least one platform (CloudWatch, Azure Monitor, Grafana, Datadog, etc.), including reducing alert noise and false positivesTrack record of authoring and improving runbooks/SOPs, not only following them — turning repeat incidents into documented, ideally automated, resolutionsExperience owning incidents through their full lifecycle: triage, coordination, stakeholder comms, resolution, and driving post-incident reviews / corrective actionsComfortable in a ticketing system (Jira, ServiceNow, etc.), managing SLAs, and participating in an on-call rotationStrong written and verbal communication — you'll lead incident comms, run handoffs, and mentor junior engineers Nice To Have Infrastructure-as-code experience (Terraform, CloudFormation, Bicep/ARM)Hands-on with CI/CD platforms (Jenkins, Azure DevOps, GitHub Actions) — building or maintaining pipelines, not just triggering themContainer / orchestration exposure (Docker, Kubernetes, ECS/AKS)Git-based workflows for version-controlling scripts, IaC, and runbooksRelevant certifications (AWS SysOps Administrator / Solutions Architect Associate, AZ-104, or equivalent)