Appian BPM Application Support Engineer

Job Title- Appian BPM Application Support Engineer Job Location- Rahway, NJ (Hybrid) Job Description- - Provide L2/L3 production support for Appian BPM applications. - Monitor applications and resolve incidents, problems and service requests within SLA. - Troubleshoot Appian workflows, process models, SAIL interfaces, integrations and data issues. - Perform RCA and permanent fixes for recurring/complex production issues. - Analyze requirements and deliver enhancements, bug fixes and change requests. - Support application deployments, releases and production validation. - Troubleshoot REST/SOAP APIs, SQL and third-party integrations. - Coordinate with L1, business, infrastructure and vendor teams for issue resolution. - Prepare/support technical documentation, KT and operational procedures. Required Skills - Strong hands-on experience in Appian BPM. - Experience in Appian development, enhancement and L2/L3 production support. - Good knowledge of SAIL, Process Models, Records, Integrations and Appian Administration. - Strong SQL and API troubleshooting skills. - Good incident management, debugging and RCA skills. - Experience working in Agile/ITIL production support environments. Experience - 6+ years of relevant Appian experience preferred. - Experience in 24×7/rotational offshore support is an added advantage. IMRAN ALI (Sr. Recruitment Consultant) Raas Infotek Corporation. Direct :- 302-286-9967 E-Mail: imran.ali@raasinfotek.com