Software Engineer - Conversational AI

Hybrid – Tampa, FL About Symple Lending Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level. About The Role We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage. What You'll Do Design and develop TypeScript AWS Lambda REST APIs for AI voice agents. Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA). Perform prompt engineering, tool definition, and agent optimization. Write unit and integration tests following TDD best practices. Develop Infrastructure as Code using AWS CDK (TypeScript). Integrate with Twilio or similar telephony platforms for calls and SMS. Monitor, troubleshoot, and optimize production systems using CloudWatch. Participate in code reviews and architectural decisions. Partner with business stakeholders to translate requirements into scalable APIs and AI solutions. What We're Looking For Production experience with TypeScript, Node.js, and AWS. REST API development using API Gateway or similar technologies. Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar). Prompt engineering and AI agent configuration experience. AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK. Experience integrating Twilio or other telephony providers. Strong TDD practices using Jest or similar frameworks. Knowledge of IAM, secrets management, secure API design, and Git workflows. Ability to collaborate in a fast-paced engineering environment. Preferred Qualifications HubSpot CRM integrations GitHub Actions CI/CD pipelines SQL, Redshift, Athena, or similar analytics platforms CloudWatch dashboards and observability EventBridge Scheduler experience Technologies You'll Work With Node.js & TypeScript AWS Lambda, API Gateway, CDK DynamoDB, Amazon S3 SQS, SNS, EventBridge Scheduler Twilio ElevenLabs & Zoom Virtual Agent CloudWatch & pino structured logging Git & GitHub Why Join Symple Lending Build cutting-edge AI solutions with real business impact. Work alongside a collaborative, high-performing engineering team. Own scalable systems that directly improve the customer experience. Join a company that values innovation, ownership, and execution. Compensation & Benefits Competitive base salary Performance bonus opportunities Medical, dental, and vision coverage 401(k) with company match Paid time off and holidays Hybrid work environment in Tampa, FL