Principal Engineer –Salesforce Commerce Cloud eB2B

Principal Engineer –Salesforce Commerce Cloud eB2B 📍 Location: Frisco, Texas, United States (Hybrid) 🏢 Industry: Food and Beverage Services 💼 Work Setting: Hybrid Are you passionate about delivering exceptional digital commerce experiences while ensuring quality, usability, and business readiness across enterprise eCommerce platforms? We are seeking a Principal Engineer – Digital Commerce Quality & Business Analysis to bridge business requirements and quality assurance, ensuring customer-facing commerce solutions are scalable, reliable, and aligned with business objectives and user expectations. Key Responsibilities Serve as the subject matter expert for digital commerce, ordering, and customer experience processes across online sales and customer engagement platforms.Partner with Product Managers, Business Teams, Engineering, and Change Management stakeholders to understand business requirements and translate them into clear, testable acceptance criteria.Validate end-to-end customer journeys, including product discovery, pricing, promotions, shopping cart functionality, checkout processes, order management, fulfillment, and post-purchase experiences.Develop and execute comprehensive testing strategies covering functional, integration, regression, user acceptance, performance, and data validation testing.Ensure business requirements are accurately implemented and delivered in a manner that supports customer adoption and operational readiness.Perform end-to-end validation of order lifecycle and order-to-cash processes, ensuring data accuracy, pricing consistency, and transaction integrity.Identify potential risks, process gaps, edge cases, and usability concerns early in the delivery lifecycle to minimize defects and rework.Work closely with engineering, quality assurance, system integration, and operations teams to investigate issues, validate fixes, and support release readiness activities.Participate actively in Agile ceremonies, including backlog refinement, sprint planning, reviews, and release planning.Evaluate release quality, business readiness, and customer impact to support go-live decisions.Monitor key commerce performance indicators and ensure delivered solutions meet both business and customer experience objectives.Support DevOps and CI/CD initiatives through test planning, automation support, release validation, and environment readiness activities.Share insights and lessons learned related to system performance, reliability, and operational improvements across stakeholder groups. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent practical experience.8+ years of experience in Business Analysis, Quality Assurance, Product Validation, or a hybrid Business-Quality role supporting enterprise technology platforms.Hands-on experience with digital commerce, customer ordering platforms, eCommerce solutions, B2B commerce platforms, customer portals, or sales ordering systems.Experience working with Salesforce ecosystem solutions, including Commerce Cloud, B2B Commerce, or related customer-facing platforms.Strong understanding of customer experience design, online ordering processes, and digital commerce best practices.Proven ability to translate business requirements into detailed test scenarios and acceptance criteria.Experience validating end-to-end order lifecycle, fulfillment, and order-to-cash business processes.Strong analytical, critical thinking, troubleshooting, and decision-making skills.Excellent communication and stakeholder management capabilities.Experience working in Agile delivery environments and cross-functional teams. Preferred Qualifications Experience supporting distribution, field sales, direct-store delivery, retail, consumer goods, or customer ordering ecosystems.Background in DevOps, continuous integration, and continuous delivery environments.Experience working with integrated enterprise systems such as ERP, Order Management Systems (OMS), pricing platforms, fulfillment systems, and customer service applications.Experience with test automation frameworks and quality engineering best practices.Knowledge of commerce analytics, conversion optimization, and customer journey analysis.Salesforce Commerce Cloud, Salesforce B2B Commerce, or related Salesforce certifications.Experience collaborating with Site Reliability Engineering (SRE), operations, and platform engineering teams. Preferred Skills Salesforce Commerce CloudB2B CommerceBusiness AnalysisQuality AssuranceUser Acceptance Testing (UAT)Functional TestingIntegration TestingRegression TestingDigital CommerceeCommerce PlatformsOrder Management SystemsCustomer Experience (CX)Salesforce EcosystemAgile MethodologiesDevOps & CI/CDRelease ReadinessDefect ManagementProcess ModelingOrder-to-Cash ValidationStakeholder Management