Manager, Platform & Reliability Engineer

Role Summary At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation, and our business to support Pfizer in this mission. Our team, Platform & Reliability Engineering within Global Supply Engineering, is passionate about using software, data and AI to improve manufacturing processes. We build and run the platform behind three solution streams: Agentic Solutions (Digital Operations Center, Smart Factory, etc.)Manufacturing Operations SolutionsAI & Predictive Operations Solutions We partner with other Pfizer teams focused on: Manufacturing throughput efficiency and increased manufacturing yieldReduction of end-to-end cycle time and increase of percent release attainmentIncreased quality control lab throughput and more timely closure of quality assurance investigationsIncreased manufacturing yield of vaccinesMore cost-effective network planning decisions and lowered inventory costs In the Manager, Platform & Reliability Engineer role, you will work with other Platform and Reliability Engineers, Product Owners, Software Engineers, Data Engineers and other key people to ensure our software is reliable, secure and performant. You will own the reliability of production services and key parts of the SDLC and software release process. You will help build a self-service platform that lets product teams deliver safely and quickly, in a cost-effective, performant, and safe manner. You will support our solutions by focusing on automation, AI and continuous improvement. Most of all, you will use your passion for automation, quality, and curiosity to dive into any reliability, performance or cost problem. You will figure out the cause of the problem and propose solutions to resolve it. Your drive for excellence will help us achieve new levels of reliability in our software and our AI solutions. Role Responsibilities The Manager, Platform & Reliability Engineer's responsibilities include, but are not limited to: Ensure quality software and infrastructure is delivered on time within a fast-paced agile environmentBuild self-service, reusable CI/CD workflows (GitHub Actions) and infrastructure as code (Terraform) so teams can onboard on their ownOperate and evolve our Kubernetes (Amazon EKS) platform through GitOps (FluxCD, Kustomize)Create and maintain observability and alerting solutions for our services (OpenTelemetry, Prometheus, Grafana, Zabbix)Operate AI and LLM services in production, including agent services, LLM gateways and LLM observabilitySupport overall platform and reliability strategy, ensuring performance, scalability and reliability of systemsDefine and track service-level objectives (SLOs), error budgets and DORA metrics for critical servicesLead incident response, on-call and blameless post-incident reviews, and drive fixes to completionEnsure database reliability, including Aurora PostgreSQL operations, migrations, backups and recoveryEmbed security and compliance as code: policy enforcement, secrets management, certificate automation, vulnerability remediationMaintain and optimize cloud infrastructure performance and cost (FinOps)Automate manual and repetitive processes, using AI agents to enhance operational efficiencyPartner with cross-functional teams to design, develop and enhance new and existing applicationsBuild and maintain the release and deployment knowledge base, usable by both engineers and AI agentsContinuously optimize procedures and processes to reduce deployment time and increase reliabilityMentor engineers and lead technical workstreams across teams Basic Qualifications Education: Bachelor's degree or Master's degree in Computer Science, Engineering, or related disciplineMinimum 4 years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Software Development, or similar fieldExperience working with all of the following platforms and tools:Kubernetes (Amazon EKS preferred)AWS EC2, EKS, EBS, EFS, S3, RDS, MSK or equivalents on other Cloud ProvidersGit and GitHub Actions or similar Cloud based CI toolingTerraform or equivalent infrastructure-as-code toolingDockerLinuxExperience working with at least 2 of the following tools:FluxCD/ArgoCD or Similar GitOps based Kubernetes CD toolHelm or KustomizeOpenTelemetryPrometheus / GrafanaEnvoy / Kubernetes Gateway APIKyverno or OPA GatekeeperProficiency in Bash, plus at least one other modern programming language such as Python, Go, Java, JavaScript, C#Operational experience with at least one SQL and one NoSQL database platform such as PostgreSQL, SQL Server, MongoDB, DocumentDB, Neo4jGood understanding of microservices architecture and cloud computingExperience supporting the development of complex software products, including the deployment of multiple versions / releases of a large productExperience with production incident response, on-call, and root-cause analysisExperience using AI coding assistants or agents (e.g. GitHub Copilot, Claude Code) in day-to-day engineering workExcellent communication skills (verbal & written)Proactive approach and goal-oriented mindset, research, problem solving and analytical skills Preferred Qualifications Pharmaceutical experience, including GxP / regulated environmentsCertified Kubernetes Administrator certificationAWS Certified Solutions Architect or AWS Certified DevOps Engineer certificationExperience operating LLM-based applications (e.g. Langfuse, LangChain, pgvector)FinOps Certified Practitioner, or hands-on cloud cost-optimization experienceExperience mentoring engineers or leading a technical workstreamExperience working with JIRA, ConfluencePractical knowledge of Agile (Scrum), SAFe (Scaled Agile Framework) Please apply by sending your CV in English. Work Location Assignment: Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here! Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Information & Business Tech