Microsoft Dynamics 365 Business Central Support Engineer

Open to candidates located in the United States. About This Job FOCO Location: Piscataway, NJ, United States Work Mode: On-site Industry: Retail,Wholesale,Sporting Goods Manufacturing Job Description About FOCO Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands. Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, and novelty items—supported by a robust global supply chain and a fast-growing eCommerce and retail presence. We are committed to building a high-performing, technology-driven workplace that empowers our teams and optimizes operations. The Opportunity FOCO is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join our in-house IT team at our Piscataway, NJ headquarters. This role will serve as a critical technical resource supporting day-to-day ERP operations across Microsoft Dynamics 365 Business Central. The ideal candidate will partner closely with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure system reliability, data integrity, and continuous process improvement. This is a hands-on role focused on ERP support, troubleshooting, optimization, training, and operational excellence within a fast-paced retail and distribution environment. What You’ll Do ️ System Support & Troubleshooting Serve as the primary point of contact for end users regarding Business Central support issuesTroubleshoot functional and operational issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modulesDiagnose root causes including GL impacts, inventory discrepancies, and transaction errorsMonitor ERP performance and escalate technical issues when necessaryEnsure master data accuracy and transaction integrity across the ERP environment ⚙️ Configuration & System Optimization Configure, maintain, and optimize core Business Central modules including:General LedgerAccounts Payable / Accounts ReceivableSales & Purchase Order ProcessingInventory & Warehouse ManagementBanking, Fixed Assets, Intercompany & ConsolidationSupport workflow improvements, testing, configuration updates, and minor enhancementsManage role-based security permissions and user access controlsAssist in evaluating licensing usage and system functionality improvements Documentation & User Training Create and maintain SOPs, user guides, and technical documentationTrain new users and provide ongoing support to improve ERP adoption and efficiencyRecommend workflow and reporting improvements based on operational feedback Projects & Continuous Improvement Support ERP upgrades, enhancement projects, and operational initiativesCollaborate with cross-functional teams on process optimization and automation opportunitiesStay informed on Microsoft Dynamics 365 Business Central updates and industry best practicesIdentify opportunities to improve reporting, operational workflows, and system performance ✅ What You’ll Bring Required Experience 3+ years of ERP support, implementation, or Business Central/NAV experienceExperience supporting Microsoft D365 Business Central (BC) or Dynamics NAV environmentsExperience supporting post-implementation ERP environments and end-user support Technical Skills Strong functional knowledge of:General LedgerAR/APInventory & Warehouse ManagementSales & PurchasingBanking & Financial OperationsWorking knowledge of:SQL / T-SQLRelational databasesMicrosoft SQL ServerPower BI / Business Intelligence toolsSharePoint and Microsoft technologiesUnderstanding of cross-functional ERP workflows and business process impacts Soft Skills Strong analytical and troubleshooting skillsDetail-oriented with excellent follow-throughStrong communication and cross-functional collaboration abilitiesAbility to manage multiple priorities in a fast-paced environment Preferred Qualifications Microsoft Dynamics 365 Business Central certification (highly preferred)Experience within retail, distribution, wholesale, eCommerce, or consumer products environmentsExperience supporting warehouse or inventory-heavy operations Why FOCO? Work for a fast-growing global consumer products companySupport critical ERP systems powering retail, warehouse, and eCommerce operationsOpportunity to work cross-functionally across Finance, Operations, Inventory, and ITCompetitive benefits and employee merchandise discountsCollaborative, technology-driven work environment Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.