L3 Cloud & IT Support Engineer

Location: Uzbekistan – Remote Schedule: Monday–Friday, 8:00 AM–5:00 PM U.S. Eastern Time Employment: Full-Time We are looking for an experienced L3 Cloud & IT Support Engineer based in Uzbekistan to provide advanced technical support and cloud engineering services for U.S.-based clients. This is a senior technical role for someone who can independently troubleshoot complex issues, work directly with clients, and manage Microsoft cloud and infrastructure environments. ResponsibilitiesHandle escalated Level 3 technical support issuesTroubleshoot complex Microsoft 365, Azure, Windows Server, and networking problemsManage and support Microsoft Entra ID / Active DirectoryConfigure and troubleshoot Microsoft Intune and device managementSupport Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDriveManage Azure virtual machines, networking, storage, backups, and other cloud resourcesTroubleshoot VPN, DNS, DHCP, firewalls, and network connectivitySupport Windows Server, Active Directory, Group Policy, and file serversAssist with cloud migrations and infrastructure projectsImplement security best practices including MFA, Conditional Access, and identity securityWork with L1/L2 engineers on escalated incidentsDocument technical solutions and client environmentsCommunicate professionally with U.S.-based clients Required Skills4+ years of IT infrastructure/support experienceStrong Microsoft 365 administration experienceStrong Microsoft Azure knowledgeStrong Entra ID / Active Directory experienceWindows Server and Group Policy administrationMicrosoft Intune experienceNetworking knowledge: DNS, DHCP, VPN, TCP/IP, firewallsStrong troubleshooting and problem-solving skillsPowerShell experience is highly preferredExcellent written and spoken EnglishAbility to work independently without constant supervision Preferred ExperienceMSP / Managed Services experienceAzure Virtual Desktop (AVD)Microsoft DefenderMicrosoft PurviewConditional Access and Zero TrustAzure networkingBackup and disaster recoveryAutomation using PowerShellMicrosoft certifications such as AZ-104, AZ-305, MS-102, MD-102, SC-300, or similar Working HoursThis position supports customers in the United States. Candidates must be available Monday through Friday from 8:00 AM to 5:00 PM U.S. Eastern Time and be comfortable working evening/night hours in Uzbekistan. What We Are Looking For We want someone who does more than follow troubleshooting scripts. You should be comfortable owning technical problems from investigation through resolution, communicating directly with clients, and recommending better solutions when you identify infrastructure, cloud, or security issues. If you have strong Microsoft cloud skills, enjoy solving difficult technical problems, and want to work with U.S.-based environments and projects, we would like to hear from you.