IT Infrastructure Manager

IT Infrastructure Manager Since launching in 2011, this fashion ecommerce company has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands. IT at this fashion ecommerce company Our IT team keeps our metaphorical lights on when it comes to our tech. We design, implement, manage and support the enabling technologies to keep our hubs and teams operational. We are always working towards enhancing our systems, infrastructure and processes, with our commitment to continuous improvement, to support better performance across the organisation. We are a dedicated group of IT Service Desk Specialists, Business Partners & Systems Engineers and we are here to help all our team members. About The Role This is a hands-on technical leader responsible for the delivery, and operational excellence of our hybrid infrastructure across AWS, Azure, and on-prem/Active Directory. Infrastructure Strategy & Operations (Azure, Hybrid) Define and execute the hybrid cloud and infrastructure roadmap, aligning to enterprise architecture and security standardsDrive modernisation, standardisation, and automation (e.g., repeatable builds, configuration baselines, self-service patterns)Lead performance, capacity, and cost optimisation across Azure; implement practical FinOps controls (tagging standards, budget alerts)Establish operational practices across all infrastructure: patching, lifecycle, platform health, and decommissioningPlatforms, Networks & Systems (in-house networking) Oversee and improve: Enterprise networks (LAN/WAN/Wi‑Fi, VPN/remote access, DNS/DHCP/IP management)Cloud networking (VPC/VNet design, routing, peering, gateways)Core systems (server platforms, storage, backup, virtualisation)Identity services (Active Directory, Azure AD/Entra, SSO) Resilience, Security & Compliance Own infrastructure resilience strategy including BCP/DR, backups, restore validation, and regular DR exercises aligned to business RTO/RPO targetsMaintain robust security controls across network and infrastructure including secure configurations/hardening, vulnerability remediation; privileged access controls, logging/monitoring, and secure remote connectivityPartner with Security/Risk/Audit to implement, test, and continuously improve control effectiveness Leadership & Capability (team of 3) Lead a small specialist team with clear accountability, coaching, and an execution-focused operating rhythm What You'll Bring To The Role Strong experience managing enterprise networking in-house (routing/switching, firewalling, VPN, segmentation, Wi‑Fi, WAN/internet edge)Practical experience operating hybrid environments across AWS and Azure, including cloud networking fundamentals (VPC/VNet, routing, security boundaries)Identity and access platform knowledge including Active Directory and cloud identity integration patterns (e.g., Azure AD/Entra concepts as used in your environment)Solid operational engineering: monitoring/alerting, incident/problem/change management, patching and lifecycle disciplineAbility to design and implement resilient platforms: backups, restore testing, DR runbooks, and high availability patternsLeadership: proven experience leading small technical teams (e.g., 2–6 people) with hands-on involvementCompliance: experience working in an audited environment (change management, access control, monitoring/logging, evidence collection)Project management practices (e.g., PRINCE2, Scrum, etc) desirableExperience with IT Service Management practices (e.g., ITIL aligned), especially change governance and problem management Life at this fashion ecommerce company From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our employee experience is designed to empower you to do your best work. Here's what to expect when you join us: The learning collective. Get your knowledge fix with our learning days, hackathons & LinkedIn LearningParents with us. Access to our parental leave program and an extra day off for your kids' first day of school every yearBirthday leave. Enjoy a paid day off for your birthday and a company voucher to treat yourselfCurate your style. No matter what your style is, we have got you covered with our amazing staff discount and our famous sample salesWellbeing. Access to our Fitness Passport and our company wellbeing programsPeople first. Access to our Employee Assistance Program for you and your familyVolunteer days. Work as a Charity Partner with Thread Together for society and environmental change We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly. By submitting your application, you acknowledge and agree to the terms of this company's Candidate Privacy Policy. 🟢 Please consider applying even if you don't meet 100% of what's outlined 🟢 Key Responsibilities 🗺️ Defining and executing infrastructure strategy🔗 Overseeing enterprise networks👨 🏫 Leading a specialist team Key Strengths 🌐 Enterprise networking management☁️ Hybrid environment operations👥 Leadership in technical teams📊 Project management practices🛠️ IT Service Management practices🔍 Compliance experience Why this company is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply, you have the chance to show more than just your resume. A Final Note: This is a role with this company, not with Hatch.