Summary
✨ AI‑Generated
Lead the operational management of a mission-critical 24/7 platform environment spanning compute, storage, virtualization, backup, and Linux systems. You will provide technical and people leadership, drive service reliability, oversee incident and on-call operations, and act as a senior escalation point for complex infrastructure issues while coordinating internal teams and external service partners.
Highlights
Senior operational leadership role overseeing a mission-critical 24/7 platform environment, with responsibility for technical strategy, team leadership, service reliability, incident response, and infrastructure performance.
Description
The role is responsible for leading the operational management of a 24/7 mission-critical platform environment, encompassing compute, storage, virtualisation, backup, and Linux systems.
It ensures the delivery of reliable, secure, and high-performing infrastructure services aligned to agreed service levels and organisational priorities.
Providing both technical and people leadership, the position oversees a multi-disciplinary team across Linux systems support and infrastructure engineering, fostering a high-performing, accountable, and responsive operational culture.
It plays a key role in maintaining platform availability through effective incident management, on-call leadership, and acting as an escalation point for complex and high-impact issues.
The role holds end-to-end operational accountability for platform services delivered across both in-house teams and Managed Service Partners, ensuring visibility, alignment with technical standards, and adherence to service expectations.
It contributes to governance and service level management while maintaining strong oversight of platform health, capacity, performance, and security compliance in line with the Australian Government Information Security Manual (ISM) and relevant frameworks.
Working collaboratively across cloud, connectivity, HPC and application teams, the position supports integrated service delivery and the successful coordination of project and program resources.
It also ensures effective lifecycle management of platform assets, including patching, upgrades, and refresh activities, to maintain currency and mitigate risk.
The role maintains strong vendor relationships, contributes to procurement and contract management activities, and manages a significant operational budget to ensure sustainable and efficient service delivery.
Through participation in governance forums such as Change Advisory Board (CAB), and the application of ITIL-aligned service management practices, the position drives operational discipline, continuous improvement, and the ongoing maturity of platform services.
