Software Engineer, Customer Experience

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Software Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How You’ll Make an Impact Work as an Individual Contributor on complex Reporting based projects Should be able to interpret the business requirements and discuss with technical team/designers Participate in technology evaluations and Proof of Concepts Bachelors in computer science 3+ years of hands-on experience as a Java Developer (Web & Server side using Java) Strong OO design and code skills Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies ( JSON, REST) Demonstrated experience with multi-tier web application development Solid understanding of relational database concepts Exposure & hands-on experience with Agile framework & DevOps tools Experience with automation in unit and system level (jUnit/TestNG) Strong understanding of Performance Tuning and troubleshooting. Strong analytical and problem-Solving abilities Experience to write integration tests using the cucumber framework Excellent verbal, written communication, interpersonal, and presentation skills Have you got what it takes? Partner with AI Transformation Leads to deliver software that moves client metrics Operate in cockpit mode. You steer. Your agents execute. Claude Code, Codex, and others write code, run tests, open PRs, update tickets, read and prioritize your email - GitHub, Jira, calendar, all of it. You engage with these systems through your agents, not around them. And you set that standard for your team Break hard engineering problems into shippable pieces and get them out the door Make smart trade-offs between elegant code and shipping fast Build AI-powered solutions - LLMs, agents, automation. Hands on experience with Continuous Integration/Delivery and Test-Driven Development Demonstrated ability to influence others, especially in sensitive or complex situations Great initiative: proven ability to tackle projects with a can-do attitude Proven experience in operating within a global environment Comfortable with working in a complex matrix environment Very strong verbal and written English skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition Number: 11804 Reporting Into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.