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Retail Customer Service Manager

About You — United Kingdom · Posted ~2 hours ago

Mid Part-time Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer complaint resolution Problem-solving Transaction processing Safer gambling practices

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Summary ✨ AI‑Generated

Join a dynamic retail team where you will provide excellent customer service, build lasting customer relationships, process transactions including cash handling, and assist customers with available services and terminals. You will also handle concerns empathetically, work toward defined targets, maintain high store standards, and support opening and closing duties. The role is designed for someone who enjoys a varied, customer-focused environment.

Highlights

Customer-facing retail opportunity with structured targets, hands-on responsibility, team collaboration, and training around customer care and safer gambling practices. The role offers varied work patterns and opportunities to develop retail and service skills.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.