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Retail Customer Service Manager - Weekends & Evenings

Entain — United Kingdom · Posted ~2 hours ago

Mid Part-time Onsite Visa History ✓ £13.00 per hour

Skills

customer service cash handling complaint resolution problem-solving customer relationship management target achievement

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Summary ✨ AI‑Generated

A customer-facing retail role designed around weekend and evening shifts in a dynamic shop environment. You will provide excellent service, process transactions and cash, handle customer concerns, support in-store terminals, work toward targets, and maintain high shop standards, including opening or closing duties.

Highlights

Customer-facing retail role with weekend and evening work patterns, varied responsibilities, and opportunities to build customer relationships. Includes customer service, transactions, complaint handling, target achievement, and shop operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.