Service Systems Engineering Manager

Req nr: 526341 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite Service System Engineering Manager in Katowice, PL we’re looking for? Your future role: Take on a new challenge and apply Service System Engineering Manager, to lead a team of highly skilled system engineers responsible for delivering reliable and secure services. This role combines people leadership, operational excellence, and technical oversight to ensure the successful operation and continuous improvement of critical services and infrastructure. You’ll work alongside innovative, dedicated, and collaborative teammates. You'll be pivotal in the Field Engineering of all Service PKP PLK Projects, ensuring the successful execution, investigation, troubleshooting, and resolution of technical/quality issues. Day-to-day, you’ll work closely with teams across the business (such as Project Management, Quality Assurance, and Customer Support). We’ll look to you for: Lead, mentor, and develop a team of Service System EngineersDrive team performance through coaching, goal setting, and regular feedbackManage resource planning, workload prioritization, and capacity managementEnsure the availability, reliability, and performance of supported services and platformsOversee incident response, problem management, and service restoration activities. All About You We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Minimum 5 years of experience in systems engineering, infrastracture or IT operations is highly desirable Minimum 3 years of people management experience, including leading, coaching, and developing team membersExperience managing complex technical incidents and operational escalationsMinimum bachelor degree in Computer Science, Information Technology, Engineering or a related fieldFluency in Polish is a must, English – min. B2Strong leadership and people management skills Flexibility and adaptability in a dynamic project environment Strong change management mindset and a proactive approach to continuous improvement. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Collaborate with transverse teams and helpful colleagues, Utilise our supportive and dynamic working environment, Contribute to innovative projects, Benefit from our investment in your development, through award-winning learning, Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.