Senior Infrastructure Engineer

Senior escalation point for complex technical issues, providing expert troubleshooting and resolution across the infrastructure environmentEnsure infrastructure systems are secure, available, stable, reliable, and performing at optimal levelsPermanent Wellington-based role, 5 weeks leave + insurance benefits Te whiwhinga mahi - Our opportunity Kāinga Ora is seeking a highly skilled Senior Infrastructure Engineer to provide technical leadership, expert guidance, and advanced operational support across our enterprise technology landscape. As a trusted senior engineer, you'll provide senior operational support across our enterprise technology environment while leading complex technical initiatives, driving continuous improvement, and helping modernise our infrastructure platforms. You'll act as a key escalation point for critical issues, mentor engineers across the team, and help raise engineering standards through automation, standardisation, and best practice. You'll join a team responsible for supporting and evolving a complex enterprise environment spanning cloud, identity, collaboration, networking, security, and core infrastructure services. As a Senior Infrastructure Engineer, You Will Lead the implementation, management, optimisation, and support of enterprise infrastructure and cloud platformsAct as a senior escalation point for complex technical incidents, problems, and service impactsLead the delivery of infrastructure projects and platform improvement initiativesDrive continuous improvement through automation, standardisation, and modern engineering practicesMentor and support engineers across the team, helping build technical capability and engineering maturityChampion operational excellence through governance, documentation, knowledge sharing, and technical standardsIdentify opportunities to improve platform reliability, security, performance, and efficiencyContribute technical expertise into architecture discussions, technology roadmaps, and future platform directionAct as the technical owner for assigned infrastructure platforms and services. This is an opportunity to influence technology outcomes across a large and complex enterprise environment while helping shape the future direction of Kāinga Ora's infrastructure services. Ngā Pūmanawatanga Ōu - What You Will Bring We are looking for a senior engineer who combines strong operational infrastructure experience with a passion for continuous improvement and modern engineering practices. You'll be someone who takes ownership, leads by example, and looks for opportunities to improve reliability, efficiency, and service quality through automation and standardisation. Key Skills And Experience Senior Infrastructure Expertise: Significant hands-on experience managing enterprise ICT environments, including Microsoft Server OS, Microsoft 365, Public Cloud (Azure/AWS), Active Directory / Entra ID, Exchange Online, endpoint management technologies, enterprise security tooling, SSL certificates, and DNS/domain managementArchitecture & Solution Design: Proven ability to analyse systems, understand user requirements, and translate business needs into robust, scalable technical solutionsEnterprise Operations: Strong understanding of operating within complex, multi-vendor enterprise environments and supporting critical production servicesAdvanced Troubleshooting: Demonstrated ability to diagnose, resolve, and prevent complex technical and performance issues across diverse infrastructure platformsLeadership & Influence: Strong communication and stakeholder engagement skills, with the ability to mentor others, influence outcomes, and contribute technical expertise into planning and decision-making forumsModern Engineering Practices: Experience with automation, scripting, Infrastructure as Code, CI/CD pipelines, platform standardisation, or similar approaches that improve reliability, consistency, and operational efficiencyContinuous Improvement Mindset: Passion for service improvement, platform optimisation, and driving positive change through technology. Note: This position involves occasional work outside standard business hours and participation in an on-call standby roster. Nōu te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi. Ō tātou uara - Our values Our Values Were Developed By Us, For Us. They Unite Us As An Organisation And Guide How We Work Every Day. Our Values Are Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be Bold Tūhono mai - Join us To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact kaingaora.recruit@kaingaora.govt.nz. Applications close Sunday 18th October at 5pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don’t hesitate, as we may review applications as they are received and reserve the right to close advertising early.