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Vendor Experience Operations Specialist

Delivery Hero — Germany · Posted ~3 hours ago

Visa History ✓

Skills

Vendor operations Team leadership Content operations Menu management Quality assurance Workflow management KPI management Cross-functional collaboration Content accuracy Content management systems UX/UI

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Summary ✨ AI‑Generated

An operations specialist is sought to lead teams responsible for vendor-facing content workflows and quality. You will establish processes and KPIs, coordinate onboarding and content updates, audit information for accuracy, and collaborate with commercial, product, support, and design teams to improve the digital experience.

Highlights

Lead content operations teams while improving vendor onboarding, content accuracy, quality standards, and operational workflows. The role offers broad cross-functional exposure across partnerships, marketing, product, customer support, and UX/UI.

Description

Job DescriptionLead, mentor, and manage supervisors and team leaders across content operations. Establish clear workflow processes and performance KPIs Create, upload, and maintain menus for all partnered vendors ensuring accuracy in item names, descriptions, pricing, and images. Coordinate with Account Managers to update menu changes, new dishes, and promotional items promptly. Ensure new vendors are being onboarded smoothly within the timelines. Ensure consistency and compliance with brand guidelines and platform standards. Regularly audit menu content for errors, inconsistencies, or outdated information. Implement and enforce quality standards for menu presentation including grammar, formatting, and imagery. Work closely with partners, Account Managers, marketing, product, and customer support teams to synchronize menu updates with promotions, campaigns, and platform features. Liaise with UX/UI teams to optimize menu layouts and content for improved user engagement and conversion. Monitor menu performance metrics such as click-through rates, item popularity, and customer feedback. Provide actionable insights and recommendations to optimize menu offerings and content presentation. Manage multiple menu updates, launches, and seasonal changes simultaneously within set deadlines. Lead cross-functional initiatives aimed at improving menu content workflows and automation.