Senior Salesforce Production Support Engineer

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets. Our challenge We are seeking an experienced Production Support Engineer with strong Salesforce expertise to support, maintain, and enhance business-critical Salesforce applications. The ideal candidate will have 8–12+ years of production/application support experience, hands-on exposure to Salesforce Financial Services Cloud (FSC) migration, and strong knowledge of data migration, data management, integration, and incident management processes. The role requires expertise in troubleshooting Salesforce production issues, analyzing data and integrations, supporting release and change activities, and collaborating with business, development, infrastructure, and vendor teams to ensure application stability and availability. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100K - CAD $120K/year & benefits (see below). The Role Responsibilities: Provide L2/L3 production and application support for Salesforce-based applications.Monitor Salesforce applications, integrations, interfaces, scheduled jobs, and data-processing activities.Investigate and resolve production incidents, service requests, defects, and data issues within defined SLAs.Support Salesforce migration initiatives, including Financial Services Cloud (FSC) migration and related application/data transition activities.Perform data analysis, validation, reconciliation, cleansing, and correction across Salesforce and integrated systems.Troubleshoot data synchronization and integration issues involving MuleSoft, High Pick, and other data integration tools.Write and execute SQL queries to investigate application, integration, and data-related issues.Use SOQL and Salesforce query tools to retrieve, validate, and analyze Salesforce data.Analyze Salesforce logs, integration logs, error messages, batch jobs, APIs, and system alerts.Support Salesforce configuration and production changes in accordance with approved change-management procedures.Coordinate with Salesforce developers, administrators, architects, integration teams, database teams, and business stakeholders.Perform impact analysis, root-cause analysis, and corrective/preventive action for recurring issues.Maintain incident records, problem investigations, known-error documentation, support procedures, and operational runbooks.Support release deployments, validation testing, smoke testing, and post-deployment verification.Participate in production readiness reviews, release planning, and change approval activities.Ensure application support activities follow ITIL processes, including incident, problem, request, and change management.Provide regular status updates, incident communications, escalation reports, and service-level metrics.Participate in on-call, weekend, or rotational support activities, if required.Identify opportunities to improve support processes, monitoring, automation, documentation, and operational efficiency. Requirements: Salesforce Certification is mandatory.8–12+ years of experience in production support, application support, or enterprise technology support.Strong hands-on experience supporting Salesforce applications in production environments.Experience with Salesforce migration, preferably involving Salesforce Financial Services Cloud (FSC).Strong experience in:Data migrationData validation and reconciliationData cleansingData quality managementData mappingData transformationData integrity analysisHands-on experience with MuleSoft and enterprise data integration.Experience with High Pick or equivalent data integration/data management tools.Ability to write SQL queries for data investigation and troubleshooting.Strong working knowledge of SOQL and Salesforce query tools.Basic troubleshooting knowledge of Windows and Linux operating systems.Working knowledge of ITIL principles and processes.Experience with:Incident managementProblem managementChange managementRoot-cause analysisService-level managementStrong analytical, communication, documentation, and stakeholder-management skills.Salesforce Certification One or more Salesforce certifications are required. Preferred certifications include: Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Platform App BuilderSalesforce Platform Developer ISalesforce Financial Services Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Integration Architecture DesignerSalesforce Data Architecture and Management Designer Preferred skills: Knowledge of Capital Markets and the sales lifecycle.Prior experience supporting financial services or trading environments.Experience in stakeholder management and cross-functional project coordination.Ability to rapidly understand new systems and business workflows. We offer: A multinational organization with 58 offices in 22 countries and the possibility to work abroad.15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.Flexible hybrid policy.RRSP with employer’s contribution up to 4%.A higher education certification policy.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.A truly diverse, fun-loving and global work culture. S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.