Project Manager / Solution Delivery Specialist

About Fashion Institute Of Technology The Fashion Institute of Technology, a part of the State University of New York, has been a leader in career education in art, design, business, and technology for over 70 years. With a curriculum that provides a singular blend of hands-on, practical experience, classroom study, and a firm grounding in the liberal arts, FIT offers a wide range of outstanding programs that are relevant to today's rapidly changing industries. Internationally renowned, FIT draws on its New York City location to provide a vibrant, creative community in which to learn. The college offers more than 45 majors and grants AAS, BFA, BS, MA, MFA, and MPS degrees, preparing students for professional success and leadership in the global marketplace. With close ties to industry, FIT draws faculty from the city's art, business, and design elite, and from the rich academic community of the region. The College continually seeks creative faculty members who are passionate about their field and demonstrate exceptional professional capability in the core competencies of instruction design, learning enrichment, globalism, and use of technology, as well as mastery of established and emerging industry practices. Job Description Reporting to the Executive Director, IT Administration & Solution Delivery Center, this position provides comprehensive project management, process improvement, business analysis, and information systems support for the IT Division's enterprise systems and services, as assigned, and for the Office of Institutional Research. The position manages projects from concept through implementation and completion using both waterfall and agile methodologies. The position serves as a business analyst and systems administrator for assigned functional areas and systems, developing a strong understanding of the supported units' business processes, operational needs, and technology requirements. Responsibilities include developing business and technical requirements; designing and building reports; supporting the requirements and design of queries, APIs, and system interfaces; performing system testing and configuration; troubleshooting and resolving system issues; and serving as a liaison between IT and supported business units. The position typically leads or participates as a member of cross-functional project teams and may also work independently as an individual contributor on assigned projects and initiatives. The role requires the ability to manage multiple priorities, collaborate with stakeholders across the organization, and provide timely and effective support for enterprise systems and services. Occasional evening and weekend work, overtime, and response to enterprise application outages or escalations may be required based on project and operational support needs. Essential Functions Project Management, Process Improvement, & Business Analysis Act as lead Project Manager and Business Analyst for your assigned customers and units.Deliver projects on-time, on-budget, and in scope.Plan and develop an accurate project portfolio in relation to the IT roadmap with leadership oversight and guidance.Manage project schedules, resources, communications, issues, risk, and implementation.Work to improve business processes by mapping as is and future state maps and solutions. Technical & Business Support Provide operational, functional, and technical support for the design, development, configuration, customization, and implementation of third-party and custom applications, systems, and services.Perform documentation and business/technical analysis associated with system maintenance, modifications, and enhancements.Design and author requirements, configurations, and specifications for systems/services, working closely with enterprise software engineers.Document, coordinate, and participate in designing/planning/scheduling and executing system & UAT testing.Review new systems, modules, workflows for potential implementation.Knowledge-share new and enhanced technologies to stakeholders.Liaise with vendors and interact in a highly-paced and collaborative environment. Infrastructure Support Provide device and system knowledge, and leadership for design, development, maintenance, and support of IT infrastructure and other unit systems.Translate business needs into functional and technical requirements.Develop deep business and functional knowledge of IT, Enterprise Systems, and other unit systems.Manage and administer assigned systems and services, using appropriate business, analysis, and development tools.Develop, write, and facilitate complex IT infrastructure reports in Argos.Provide Tier 1 and Tier 2 technical and functional support to assigned customers and units, including troubleshooting, issue resolution, and escalation as needed.Manage bug and issue log to fix defects.Provide timely, responsive, and effective service to assigned customers and units. Collaboration Collaborate with the manager on unit goals and execute strategic initiatives as directed.Communicate and collaborate with stakeholders for daily operations and to deliver/promote unit services/initiatives/projects. Training Oversee customer training programs within your assigned customers and units.Collaborate with the IT Training Unit for logistics and administrative support during training periods.Train FIT employees, with vendor assistance as needed, on applications, systems, and/or tools related to the unit's supported operations. Documentation Develop documentation (charters, implementation plans, user guides, knowledge based articles, etc.) for existing, modified, and/or new systems and services. The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position. Requirements Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.5 years of professional experience in project management, business analysis, information systems, or a related technology field involving the analysis, documentation, design, and delivery of technology services.Experience managing technology projects and priorities and working with business stakeholders to identify and address technology needs.Experience with process improvement, systems implementation, testing, or technical support.Experience troubleshooting technical issues and working collaboratively with IT and business teams.Strong written, verbal, analytical, organizational, and problem-solving skills. Preferred Qualifications Experience working in a higher education IT environment.Experience supporting or administering enterprise systems.Experience with core infrastructure and public safety ERP systems and devices, preferably network (HP/Aruba), firewall (Palo Alto), telecom (VOIP with MS Teams), physical security (AMAG, Alegion), video surveillance (Salient), and emergency communication (Everbridge, Alertus) systems, or similar.Experience developing custom reports, business intelligence solutions, automated workflows, or related data solutions.Experience with project management methodologies and/or Agile practices.PMP or Certified ScrumMaster (CSM) certification. Knowledge, Skills, & Abilities Knowledge of project management, business analysis, process management, and technology implementation practices.Knowledge of enterprise applications, systems administration, and technology-supported business operations.Strong analytical, critical-thinking, troubleshooting, and complex problem-solving skills.Ability to translate business needs into clear technical and functional requirements.Ability to manage multiple projects, priorities, and deadlines in a collaborative environment.Ability to communicate effectively with both technical and non-technical audiences.Strong interpersonal, organizational, documentation, and customer-service skills.Ability to work independently while also contributing effectively to cross-functional project teams.Proficiency with Microsoft Office and Microsoft Project; familiarity with Google Workspace and reporting/query tools. Additional Information Please note all offers of employment are contingent upon successful completion of the background check process. CBA Title Project Manager Salary Salary: $99,777.63 - $144,170.54 per year; commensurate with experience and qualifications. The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment. Hiring Salary: $99,777.63 per year with step increments per Salary Schedule 96, after one year of service and annually thereafter. Work Schedule Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department. Benefits The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures. Retirement PlansHealth Care Plan and Dental PlanEmployee Assistance ProgramFlexible Spending AccountCommuter Benefit PlanFIT Tuition Exemption ProgramPaid Time Off (Vacation, Personal, Sick and Holidays)4-day Summer WorkweekQualifying Employer for the Public Service Loan Forgiveness (PSLF) Program For a full list of FIT benefits, visit our benefits webpage . Pay Equity by State Employers Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. Visa Sponsorship This position is not eligible for visa sponsorship by the Fashion Institute of Technology. Equal Employment Opportunity (EEO) Statement FIT is firmly committed to creating an environment that will attract and retain people from a range of backgrounds. FIT is firmly committed to creating a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability. The FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether on the basis of race, color, creed, age, national origin, immigration or citizenship status, gender, sexual orientation, disability, marital status, partnership status, caregiver status, sexual and reproductive health decisions, uniformed service, height, weight, any lawful source of income, status as a victim of domestic violence or as a victim of sex offenses or stalking, whether children are, may be or would be residing with a person or conviction or arrest record, or any other characteristic protected by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from veterans and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Chief Equal Employment Opportunity Officer/Title IX Coordinator, 212.217.3360. Annual Security Report The safety and well-being of FIT's students, faculty, staff, and visitors is of paramount importance. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, FIT publishes an annual report containing crime statistics and statements of security policy, accessible here: Safety Statistics . A paper copy of the report will be provided upon request by contacting Public Safety's administrative office number at (212) 217-4999. Physical Requirements And Work Environment The working conditions for this position will be primarily in an office space. The physical requirement for this position will require frequent sitting, frequent standing, occasional bending or twisting, occasional walking, occasional pulling, pushing, or reaching, frequent repetitive motions, and occasionally lifting 10 lbs. or less. Application Instructions In order to be considered for this position, please submit the following documents online: ResumeCover letterUnofficial TranscriptA list of three references with telephone numbers and email addresses Returning Applicants - Login to your FITNYC Careers Account to check your submitted application material. Review of applications will begin immediately until the position is filled. Please note that due to the volume of applications, we will not be able to contact each applicant individually. Additional information about the Fashion Institute of Technology can be found at: http://www.fitnyc.edu .