Technical Support Engineer

About the job MeeBoss is sharing this active opportunity on behalf of Prologic Consulting INC. The hiring company is seeking a Technical Support Engineer to serve as a technical expert on their platform, taking ownership of the customer support experience. This hands-on role involves triaging, diagnosing, and resolving technical issues while improving documentation, support processes, and troubleshooting playbooks. The position requires close collaboration with Solutions Engineers, Product Managers, and Software Engineers to identify recurring issues and shape product improvements. Job title Technical Support Engineer Company MeeBoss Location San Francisco, CA Compensation $100,000–$160,000 per year Why this role Visa sponsorship is available, including TN sponsorship support and H-1B consideration.Competitive equity package included. What you will do Own and manage the customer support queue.Triage, investigate, and resolve technical customer issues.Analyze error messages, debugging logs, and system behavior.Work with JSON data and example payloads to troubleshoot issues.Trace data transformations and understand how systems map fields between one another.Help customers identify and correct configuration issues.Work with Product, Engineering, and Customer Solutions teams to identify recurring problems.Surface customer feedback and technical patterns that can influence the product roadmap.Create and improve customer-facing documentation, FAQs, videos, and troubleshooting resources.Develop support processes, playbooks, SLAs, metrics, and tooling.Identify opportunities to improve onboarding and setup workflows.Participate in strategic projects and continuous process improvement. What we are looking for Enjoys solving technical problems.Communicates clearly with customers.Can investigate an issue from available information and determine the likely cause.Is comfortable working with technical data without necessarily being a software developer.Has strong attention to detail.Can manage multiple support requests and prioritize effectively.Enjoys creating documentation and improving processes.Works effectively with Product and Engineering teams.Is comfortable operating in a fast-growing environment.Takes ownership and follows issues through to resolution.Comfortable with APIs, JSON data formats, SQL, debugging logs, ticketing systems, error messages, data transformations, and system configuration. Benefits Competitive equity package. About MeeBoss MeeBoss helps job seekers and hiring teams make direct, relevant career connections.