Forecasting and Capacity Analyst - BetMGM

Job DescriptionThis is a hybrid role. As a Forecasting & Capacity Analyst - BetMGM you will ensure capacity planning across appropriate channels and skills, plan all proper training classes, and balance overall operations. Reporting to the Senior Capacity Planning Supervisor - BetMGM you will be part of the Support Services Team, who resolves issues to meet our goals. Additionally, you will work through project work to assist with the WFM team goals. You Will: Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni channel environment.Ensure capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that might improve arrival patterns that would require schedule adjustments to balance the operations.Collaborate and consult with peers, colleagues and managers to resolve issues.Identify and recommend opportunities for process improvement and risk control development.