Staff Software Engineer, Patient Experience

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. About The Role Your North Star: You'll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey. We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we start providing care, the more likely we can affect outcomes, which puts this role at the very center of our mission. You will focus on driving proactive patient engagement, personalizing care experiences to individual needs to move health outcomes, building habits that make Pomelo the first point of contact during pregnancy, and creating scalable engagement models that don't always require direct clinical intervention. You’ll bring this focus to life by shaping the end-to-end patient experience—building features that check in with patients throughout their journey, triage urgent needs, make high-quality care effortless, and ensure every patient feels deeply supported. This role reports to the Director of Engineering and is open to any candidates located in the continental US. What You'll Do Lead the technical direction for our mobile development strategy and patient-facing apps, shaping how tens of thousands of patients experience PomeloRapidly prototype and ship features in our patient mobile and web apps alongside design and product, using AI tools to move fast and test ideas that meaningfully improve engagement and retentionHelp steer product direction for how we support and retain patients in their critical first month with Pomelo, when the window to affect outcomes is widestTalk directly to patients and partner with product, design, and clinical teams to turn real needs into real featuresMentor and grow junior engineers, raising the bar for the whole teamSet the technical standards, architecture patterns, and development practices that our patient-facing products are built on Who You Are 6+ years of experience building and shipping consumer or patient-facing productsHave served as a technical lead on a team, setting architecture direction and mentoring other engineersComfortable working across the full stack and moving quickly in a startup environmentUp to date with key with trends in LLM coding agents to multiply your engineering impactEnjoy collaborating closely with product and design, not just executing on specsExperience with React Native or cross-platform mobile frameworksBuilt products in healthcare, wellness, or other high-trust consumer domainsHave worked on engagement, retention, or onboarding flows and understand what makes users stick aroundHave prior experience with AI/ML or building agent-based systems Our Tech Stack Expo + React Native, React, TypeScript, Kotlin, SQL Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. Benefits And Perks Comprehensive Health, Dental, and Vision coverage for employees and their familiesHigh deductible Health Plans with Health Savings Account (HSA) optionsFlexible Spending Account (FSA)Equity grant participation401(k) program Competitive vacation policy 16 weeks paid parental leave Fully remote work flexibility (within the US) The expected base salary range offered for this role is $220,000 - $260,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.