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Lead Software Engineer

Maven Companies Inc. — United States · Posted ~2 hours ago

Lead

Skills

Python FastAPI async/await Pydantic pytest AWS Lambda SQS DynamoDB Secrets Manager OpenAI SDK AWS Bedrock prompt engineering sentence embeddings REST APIs GraphQL React TypeScript Sentence Transformers REST NRQL

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Summary ✨ AI‑Generated

Lead the engineering of an AI-enabled customer-support platform built around Python and FastAPI. You will architect serverless AWS services, develop LLM-powered classification and agent workflows, build enterprise integrations, and contribute to analytics dashboards and internal tools. The role requires extensive IT experience and strong hands-on engineering leadership.

Highlights

Lead-level ownership of an AI-enabled customer-support platform, combining modern Python services, serverless AWS architecture, LLM integrations, event-driven systems, and React/TypeScript analytics. The role offers broad technical ownership across backend, AI, integrations, and developer tooling.

Description

We're looking for a Lead Software Engineer / Engineering Lead to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify. Must have at least 14+ years of IT Experience What you'll build: - AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/Sentence Transformers) - Event-driven serverless backend on AWS Lambda + SQS - Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat - Analytics reporting via New Relic NRQL with a React/TypeScript dashboards - Develop and Maintain Gladly Configurations and customizations and build tools to help agents - develop, configure & test AI agent to interact with customer queries. Required skills: - Python FastAPI, async/await, Pydantic, pytest - AWS Lambda, SQS, DynamoDB, Secrets Manager - LLM integration OpenAI SDK, AWS Bedrock, prompt engineering - Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring) - SaaS REST API integrations (Gladly, Shopify, or similar) - React + TypeScript Nice to have: - New Relic NRQL - K6 load testing / TypeScript automation scripts - SAML2 / auth middleware