B2B eCommerce Manager

Own the experience. Drive the growth. Haircare Group is the Home of Professional Hair, partnering with hair professionals across Australia and New Zealand through leading brands, education, inspiration and business support. We’re looking for an experienced and commercially minded eCommerce Manager – B2B to lead the performance, growth and customer experience of our eCommerce channel. This is an exciting opportunity to play a key role in the evolution of our digital experience — making it easier and more valuable for professional hair customers to discover, learn, engage and buy. What you’ll do Reporting to the Head of eCommerce & Marketing, you’ll own eCommerce revenue and trading performance while continually improving the digital customer experience. You’ll: • Lead day-to-day eCommerce performance, trading and onsite experience • Drive digital merchandising, promotions, activations and product launches • Increase digital adoption and customer engagement • Improve product discovery through search, navigation, merchandising and UX • Use customer behaviour, analytics and testing to identify opportunities • Lead, coach and develop a small team • Partner closely with CRM, Performance, Brand, Technology and Development teams • Balance commercial priorities with customer experience and continuous optimisation What you’ll bring We’re looking for an experienced eCommerce professional who combines commercial thinking with a genuine passion for customer experience. You’ll bring: • Strong eCommerce experience with commercial accountability • Experience across eCommerce trading, digital merchandising, UX, onsite search, CRO and analytics • The ability to turn customer and commercial insight into action • Proven people leadership and coaching capability • Strong collaboration and stakeholder management skills • Commercial judgement with a customer-first mindset • A hands-on, curious and continuous-improvement approach Experience in B2B, wholesale, retail, beauty or professional hair would be highly regarded. Why Haircare Group? We’re at an exciting point in the evolution of our digital experience, with new capability, new thinking and plenty of opportunity ahead. You’ll have the opportunity to lead a talented team and help shape an eCommerce experience that professional hair customers genuinely want to come back to — whether they’re discovering a new brand, learning something new or placing their next order. Because being the Home of Professional Hair shouldn’t just describe who we are — it should be something our customers experience every time they visit us. Adelaide, SA | Full-time If you’re ready to own the experience and drive the growth, we’d love to hear from you.