Senior Salesforce Business Analyst

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Independently analyzes business needs, defines requirements, configures Salesforce and integrated third-party solutions, and resolves complex issues to support business objectives. Emphasizes delivering scalable, high-quality capabilities through business analysis, user story development, platform configuration, testing, and lifecycle management. Collaborates with business stakeholders, vendors, and cross-functional teams to implement and optimize Salesforce and related applications while driving continuous improvement and user adoption. Basic Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Designs, develops, tests, and maintains software components and services that address defined business and user requirements within an assigned technical domain. Implements well-scoped features and enhancements using established coding standards, architectural patterns, and development best practices. Contributes to the reliability, scalability, and performance of applications by writing high-quality, maintainable code and participating in peer code reviews. Collaborates with cross-functional technical teams to execute planned technical initiatives and deliver solutions on schedule. Troubleshoots, debugs, and resolves software defects and production issues within area of responsibility, applying root-cause analysis as needed. Participates in the full software development lifecycle, including requirements refinement, design discussions, development, testing, deployment, and support. Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with team guidelines. Leverages existing frameworks, tools, and technologies to build and enhance applications across relevant technology domains. Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree and 3 years of experience or equivalent education and software engineering training or experience. In-depth knowledge of information systems with the ability to identify, apply, and implement IT best practices. Understanding of key business processes and competitive strategies related to the IT function. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Perform business process analysis and lead requirement gathering. Perform configuration in Salesforce of all declarative functionality including complex validation rules, Lightning Record Pages, and Flows. Document and explain requirements in story format in accordance with best practices. Develop clear and complete Acceptance Criteria for testers covering positive, negative, and regression scenarios. Independently design solutions for low to medium complexity projects and collaborate on solutions for high complexity and integration projects. Lead medium and high complexity projects from initial kickoff through delivery. Troubleshoot escalated production issues within Salesforce and coordinate with teams supporting integrated applications. Conduct data exports, analysis and updates using a variety of tools including Dev Console, Workbench, and Data Loader. Work in an Agile environment as an active participant and leader of daily standups, refinement sessions, and retrospectives. Preferred Qualifications: Previous experience in the banking or financial services industry.Experience working in Agile development environments.Experience leveraging AI for solution development.Experience implementing third-party software such as Eloqua, Highspot, and Seismic.Experience with third-party Salesforce solutions such as Conga, Nintex Drawloop, and FormAssembly. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. 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