Summary
✨ AI‑Generated
A senior CRM developer is needed to modernize customer-service operations using a major enterprise CRM platform. You will design and build agent experiences, configure workflows, write production .NET code, integrate with cloud services, test solutions, and support them through deployment and beyond.
Highlights
Four-month contract with a possible one-month extension and a clearly stated hourly rate. The role offers hands-on ownership of a major CRM modernization initiative, combining platform configuration, production coding, testing, deployment, and ongoing support.
Description
Role overview
Title: Senior CRM Software Developer (Dynamics 365 Customer Service)
Location: Toronto, Ontario
Work model: Onsite, 5 days per week, standard office hours
Engagement: Contract
Duration: 4 months, with a possible 1-month extension
Rate: CAD $65/hour
Core stack: Dynamics 365, Power Platform, Dataverse, Azure, C#, .NET Core, JavaScript
About the opportunity
• Our client is modernizing its customer service operations on Dynamics 365.
They need a senior developer who is equally comfortable configuring the platform and writing production .NET code.
• You will own the build of the agent experience: how cases are routed, how agents work inside Customer Service Workspace, and how Dynamics connects to the rest of the Microsoft cloud.
Your work will directly shape how front-line agents serve customers.
• This is a hands-on role.
You will design solutions, write the code, test it, and support it through deployment and beyond.
What you'll do
• Design and build Dynamics 365 Customer Service solutions across Power Platform, Dataverse, and Azure.
• Configure and extend Customer Service Workspace, including agent experience profiles, session templates, workstreams, and routing rules.
• Build out case management and knowledge management features for agents.
• Develop custom Web APIs and .NET services, and integrate Dynamics with other Microsoft cloud services.
• Work with Azure SQL, manage tasks in Azure DevOps, and deliver through CI/CD pipelines.
• Turn technical specifications into working code, and write unit tests for what you build.
• Troubleshoot issues and support migration, deployment, and post-launch activities.
• Work with business and technical stakeholders, document your solutions, and explain recommendations clearly.
What you must have
• 7+ years of hands-on Dynamics 365 / Dynamics CRM development.
• Hands-on experience with Dynamics 365 Customer Service Workspace: agent experience profiles, session templates, workstreams, and routing.
• Experience designing solutions on Dynamics 365, Power Platform, and Azure.
• Both low-code (configuration, Power Platform) and custom (plugins, code) Dynamics 365 development.
• Working knowledge of C#, .NET, and JavaScript.
• Custom Web API development using ASP.NET, .NET Core, and Entity Framework.
• Experience with Azure SQL, Azure DevOps, and CI/CD pipelines.
• Experience integrating Dynamics 365 with other Microsoft cloud technologies.
• Experience working in an Agile team.
Nice to have
• Previous work in the Ontario public sector.
• Microsoft certifications, such as PL-400 (Power Platform Developer), MB-230 (Customer Service Functional Consultant), or AZ-204 (Azure Developer).
• Experience with Power Apps (model-driven and canvas), Power Pages, and Liquid templates.
• Experience building PCF (Power Apps Component Framework) controls.
• Understanding of SaaS, PaaS, and IaaS cloud models.
• Strong technical writing for stakeholder-facing documentation.
