Business Development and Operations Manager

Job Summary We are looking for an experienced and results-driven Business Development / Operations Manager to lead business growth while ensuring smooth and efficient day to day operations. The role will be responsible for identifying new business opportunities, developing and maintaining strong relationships with clients and agents, supporting sales growth, and coordinating internal operations to ensure business requirements are delivered efficiently. The ideal candidate should have strong commercial awareness, excellent communication and negotiation skills, and the ability to manage multiple business and operational priorities. Key Responsibilities Business Development Identify and develop new business opportunities and potential clients.Build and maintain strong relationships with existing clients, agents, distributors, and business partners.Conduct market research to identify new markets, customers, and growth opportunities.Develop business proposals, quotations, presentations, and commercial offers.Follow up with potential clients and convert opportunities into business.Negotiate commercial terms and coordinate with management for approvals when required.Monitor competitors, market trends, and customer requirements.Develop and maintain a strong business development pipeline.Attend client meetings, business meetings, exhibitions, and industry events when required.Support the company in achieving revenue and business growth targets.Operations Management Oversee daily business operations and ensure smooth coordination between departments.Coordinate with Sales, Export, Logistics, Warehouse, Finance, Procurement, and other relevant teams.Monitor operational requirements and ensure timely execution of business activities.Identify operational issues and coordinate with the relevant teams to resolve them.Improve internal processes, workflows, and operational efficiency.Monitor orders, deliveries, customer requirements, and operational commitments.Ensure proper follow-up on pending tasks and business requirements.Prepare regular operational and business performance reports for management.Ensure company policies and procedures are followed across relevant operations. Client & Agent Management Act as a key point of contact for clients, agents, and business partners.Understand customer and agent requirements and coordinate internally to ensure proper execution. Follow up on customer feedback, complaints, requests, and business opportunities.Ensure timely communication and resolution of operational or commercial issues.Maintain strong and professional relationships with key accounts and partners.Team Coordination Coordinate with internal teams to ensure business requirements are clearly communicated and completed on time.Monitor team performance and follow up on pending activities.Support managers and department heads with business and operational requirements.Conduct regular follow-ups to ensure agreed actions are completed.Promote effective communication and collaboration between departments.Reporting & Analysis Prepare business development and operational reports for management.Monitor sales, revenue, customer activity, business opportunities, and operational KPIs.Analyse business performance and identify areas for improvement.Provide management with regular updates on new opportunities, challenges, and operational issues.Maintain accurate records of clients, prospects, business opportunities, and key activities.Required Qualifications Bachelor's degree in Business Administration, Management, Marketing, Operations, or a related field.Minimum 5 years of experience in business development, operations management, sales, or a similar role.Proven experience in developing new business and managing client relationships.Strong negotiation, communication, and presentation skills.Ability to manage multiple priorities and work under pressure.Strong problem-solving and decision-making abilities.Proficiency in Microsoft Office / Excel and business reporting tools.Experience working with ERP or CRM systems is an advantage.Strong English communication skills; Arabic is an advantage.Preferred Qualifications Experience in FMCG, distribution, retail, fragrance, cosmetics, or a related industry.Existing network of clients, distributors, agents, or business partners.Experience managing business operations across multiple departments or locations.Experience working with GCC & international markets.