Jira Service Management Intake & Automation Developer

Jira Service Management Intake & Automation Developer Location: Toronto, ON Work Model: Onsite Role Overview We are seeking a Jira Service Management Intake & Automation Developer to design, develop, and enhance enterprise intake, workflow, automation, and integration solutions. The ideal candidate will have strong hands-on experience with Jira Service Management, Java/Spring Boot, Python, REST APIs, enterprise integrations, and AI-driven automation. Key Responsibilities Design and scale Jira Service Management (JSM) portals, forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.Build automation to classify, prioritize, route, assign, and track requests with minimal manual intervention.Develop reusable workflows for tasks, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.Develop production-grade Java/Spring Boot services, utilities, and integrations supporting Jira automation and enterprise workflows.Use Python and scripting languages to build automation, integration utilities, AI workflows, and operational tools.Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.Apply AI/GenAI and intelligent automation for request classification, data extraction, prioritization, ownership recommendations, duplicate detection, and intelligent routing.Design responsible AI workflows with confidence thresholds, validation, explainability, human review, security, privacy, and fallback mechanisms.Build dashboards and reporting for intake volume, demand trends, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.Establish testing, monitoring, deployment, rollback, access control, security, and governance practices.Collaborate with engineering, product, QA, operations, program management, and business teams to translate requirements into reliable solutions.Create and maintain technical documentation covering solution design, business rules, integrations, AI behavior, security controls, and operational procedures. Required Qualifications 3+ years of hands-on experience administering, developing, or automating Jira/Jira Service Management.Strong experience with JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.Professional experience developing production applications/services using Java/Spring Boot and/or Python.Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication such as OAuth 2.0, API tokens, and service accounts.Practical experience applying AI, Generative AI, NLP, or intelligent automation to business workflows.Strong SQL skills and proficiency in at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.Experience designing scalable, secure, observable, testable, and maintainable production systems.Understanding of secure integration practices, including least-privilege access, secrets management, auditability, and data protection.Strong troubleshooting, communication, documentation, and stakeholder-management skills.Experience working in Agile, DevOps, enterprise operations, or project management environments. Preferred Qualifications Experience with Jira Cloud or Data Center and Atlassian technologies such as Forge, ScriptRunner, Assets, Advanced Roadmaps, or Marketplace apps.Experience with LangChain, Amazon Bedrock, or comparable AI platforms.Experience with RAG, prompt workflows, classification models, embeddings, vector databases/search, or AI evaluation frameworks.Experience integrating Jira with CI/CD pipelines, cloud services, message queues, databases, and observability platforms.Experience with AWS/Azure, Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.Knowledge of cloud IAM, roles, policies, service identities, cross-account access, and least-privilege architecture.Knowledge of Responsible AI, data privacy, access control, model risk, and enterprise governance.Atlassian Jira or Java certification.Knowledge of ITIL, Scrum, Kanban, Lean, or similar operating frameworks. Key Skills / Keywords Jira Service Management | Jira Automation | JSM | Java | Spring Boot | Python | REST API | Webhooks | JSON | OAuth 2.0 | SQL | AI/GenAI | NLP | Intelligent Automation | RAG | LangChain | Amazon Bedrock | Jira Cloud | Jira Data Center | Forge | ScriptRunner | Confluence | GitHub | Azure DevOps | AWS | Docker | Kubernetes | CI/CD | IAM | DevOps | ITIL