Jira Service Management Intake & Automation Developer

Jira Service Management Intake & Automation Developer Location: Toronto, ON Work Model: Onsite Role Overview We are seeking a Jira Service Management Intake & Automation Developer to design, develop, and enhance enterprise intake, workflow, automation, and integration solutions. The ideal candidate will have strong hands-on experience with Jira Service Management, Java/Spring Boot, Python, REST APIs, enterprise integrations, and AI-driven automation. Key Responsibilities • Design and scale Jira Service Management (JSM) portals, forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules. • Build automation to classify, prioritize, route, assign, and track requests with minimal manual intervention. • Develop reusable workflows for tasks, subtasks, dependencies, notifications, escalations, SLAs, and status transitions. • Develop production-grade Java/Spring Boot services, utilities, and integrations supporting Jira automation and enterprise workflows. • Use Python and scripting languages to build automation, integration utilities, AI workflows, and operational tools. • Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP. • Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems. • Apply AI/GenAI and intelligent automation for request classification, data extraction, prioritization, ownership recommendations, duplicate detection, and intelligent routing. • Design responsible AI workflows with confidence thresholds, validation, explainability, human review, security, privacy, and fallback mechanisms. • Build dashboards and reporting for intake volume, demand trends, aging, throughput, SLA performance, routing accuracy, and automation effectiveness. • Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases. • Establish testing, monitoring, deployment, rollback, access control, security, and governance practices. • Collaborate with engineering, product, QA, operations, program management, and business teams to translate requirements into reliable solutions. • Create and maintain technical documentation covering solution design, business rules, integrations, AI behavior, security controls, and operational procedures. Required Qualifications • 3+ years of hands-on experience administering, developing, or automating Jira/Jira Service Management. • Strong experience with JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards. • Professional experience developing production applications/services using Java/Spring Boot and/or Python. • Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication such as OAuth 2.0, API tokens, and service accounts. • Practical experience applying AI, Generative AI, NLP, or intelligent automation to business workflows. • Strong SQL skills and proficiency in at least one scripting language such as Python, JavaScript, Groovy, or PowerShell. • Experience designing scalable, secure, observable, testable, and maintainable production systems. • Understanding of secure integration practices, including least-privilege access, secrets management, auditability, and data protection. • Strong troubleshooting, communication, documentation, and stakeholder-management skills. • Experience working in Agile, DevOps, enterprise operations, or project management environments. Preferred Qualifications • Experience with Jira Cloud or Data Center and Atlassian technologies such as Forge, ScriptRunner, Assets, Advanced Roadmaps, or Marketplace apps. • Experience with LangChain, Amazon Bedrock, or comparable AI platforms. • Experience with RAG, prompt workflows, classification models, embeddings, vector databases/search, or AI evaluation frameworks. • Experience integrating Jira with CI/CD pipelines, cloud services, message queues, databases, and observability platforms. • Experience with AWS/Azure, Docker, Kubernetes, Infrastructure as Code, and Configuration as Code. • Knowledge of cloud IAM, roles, policies, service identities, cross-account access, and least-privilege architecture. • Knowledge of Responsible AI, data privacy, access control, model risk, and enterprise governance. • Atlassian Jira or Java certification. • Knowledge of ITIL, Scrum, Kanban, Lean, or similar operating frameworks. Key Skills / Keywords Jira Service Management | Jira Automation | JSM | Java | Spring Boot | Python | REST API | Webhooks | JSON | OAuth 2.0 | SQL | AI/GenAI | NLP | Intelligent Automation | RAG | LangChain | Amazon Bedrock | Jira Cloud | Jira Data Center | Forge | ScriptRunner | Confluence | GitHub | Azure DevOps | AWS | Docker | Kubernetes | CI/CD | IAM | DevOps | ITIL