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Retail Customer Service Manager

Entain — United Kingdom · Posted ~11 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer relationship management Complaint resolution Problem solving Transaction processing Retail operations Retail transaction systems Cash handling systems

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Summary ✨ AI‑Generated

Manage day-to-day customer service in a dynamic retail environment where every shift can bring new challenges. You’ll build customer relationships, process transactions, handle concerns with empathy, maintain high operational standards, support responsible practices, and help the team meet defined targets.

Highlights

Customer-facing retail management role with varied day-to-day responsibilities, opportunities to build customer relationships, and a strong focus on service quality. The position includes responsibility for shop standards, transactions, customer concerns, and day-to-day operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 24 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.