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Retail Customer Service Manager

Entain — United Kingdom · Posted ~11 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Betting transactions Customer complaint resolution Problem-solving Sales targets Retail operations Shop opening and closing Safer gambling practices

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Summary ✨ AI‑Generated

A retail entertainment and wagering business is seeking a Customer Service Manager for its shop team. You will assist customers, process transactions, handle cash, support betting activities, resolve complaints, and maintain shop standards. The position requires strong communication, empathy, problem-solving, and a commitment to responsible gambling practices.

Highlights

Hourly pay of £13.00, a dynamic customer-facing retail environment, and opportunities to develop service, problem-solving, and operational skills. The role offers hands-on experience in a team-oriented setting with clear daily responsibilities.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 30 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.