Summary
✨ AI‑Generated
Work onsite as a systems engineer supporting enterprise contact center environments. You will troubleshoot voice and network behavior, configure Linux-based services, analyze logs and packet flows, develop automation scripts, and work with APIs and infrastructure-as-code tools.
Highlights
Hands-on systems engineering work with enterprise contact center infrastructure, real-time communications, Linux, networking, scripting, APIs, and troubleshooting of complex voice systems.
Description
Job Title: Contact Center Systems Engineer
Location: Elk Grove, CA - Onsite
Employment Type: W2 Contract Only
Rate: $50-$55/hour W2 (all-inclusive)
Key Requirements
3+ years of hands-on experience with enterprise contact center platforms such as Genesys, NICE, Five9, Avaya, Cisco, or comparable platformsStrong knowledge of SIP, RTP, and VoIP fundamentalsExperience troubleshooting call flows, routing logic, media paths, latency, jitter, packet loss, and codec issuesHands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony components is preferredExperience with SIP debugging tools such as sngrep, sipgrep, Wireshark, or HOMERStrong Linux administration, service configuration, log analysis, and command-line troubleshootingScripting/programming experience with Python, JavaScript, Bash, or comparableExperience with REST APIs, webhooks, Git, and deployment workflowsKnowledge of TCP/IP, DNS, routing, firewalls, and QoSExperience with Terraform, Ansible, or similar Infrastructure-as-Code tools is preferredExperience with monitoring/observability tools such as Splunk, Grafana, Prometheus, or Datadog is preferredPrior experience with contact center platform migration/replacement is a strong plusBachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience
The role involves supporting an enterprise contact center platform, troubleshooting production issues, maintaining routing/IVR/queue configurations, supporting a next-generation open-source telephony platform, performing UAT/QA, and collaborating with engineering and operational teams across regions.
Have a Great Day!
Warm Regards,
Sania Wadhwa
Technical Recruiter
Contact Details: 609-755-5388
Email: sania@applabsystems.com
4365 Route 1 South, Suite 105
Princeton, NJ 08540
www.applabsystems.com
