L2 Production Support Engineer

HCLTech is looking for a highly talented and self- motivated L2 Production Support Engineer to join it in advancing the technological world through innovation and creativity. Job Title: L2 Production Support Engineer Position Type: Full-time Job ID: 169062 Location: Cary, NC Detailed Job Description: 3 to 5 yrs hands on experience in banking domain.Need to have at least 3+ years’ experience in on Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logsNeed to have 43+ yrs hands on experience in GCP related technologies.Need to be expert in Implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.Need to be expert in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.Should be expertise in Double-Take Cloud technology and should have hands on experience in config of replication set and troubleshooting using logs.Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.Expert in ITRS Geneos – Should have extensive experience in Gateway creations and Sampler creations.Create and maintain project documentation, including steering committee presentations.Engage in strategic planning to achieve long-term efficiencies and success.Facilitate a smooth transition to the application support team, addressing any pending open items and issues.Develop change management documentation and communication plans for end-users.Managing Service Requests; Incident Management; Problem Management, Change management and Relationship ManagementEnsuring continual Service Management Process Improvement; Disaster Recovery Planning and TestingHandling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office usersHandling escalated incident tickets and working with members of the team and developersSupporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)Owning problem tickets that have been raised for your application set.Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing soWorking with project managers on the introduction and supportability of new services and systemsHandling escalated incident tickets and working with members of the team and developersSupporting the resolution of high impact incidents on our services (including attendance at incident bridge calls) Pay and Benefits Pay Range Minimum: $61000 /Annual Pay Range Maximum: $99000 / Annual HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.