Software Engineer / Senior Software Engineer, IT

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What You'll Do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Write, test, and document code, scripts, and processes following organizational standardsSolve technical problems and build impactful components/librariesDeliver high-quality work and mentor junior engineers in technical skillsConduct root cause analysis to address systemic issues and lead action plansDesign integrated systems that enable cross-functional teams to deliver value at scale, speed, and reliabilityManage technical debt and drive initiatives to eliminate itAnticipate scaling, latency, and durability challenges, guiding teams in mitigationCollaborate with security teams to implement secure practices early in developmentAssess technical risks and implement prevention strategiesEvaluate squad delivery practices, recommend improvements, and drive changeIdentify and eliminate duplication of effort, promoting reuse across teamsMeasure team performance and support individual developmentExplore emerging technologies, lead prototype development, and incorporate into architectural solutions All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training3+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/trainingAirline Industry experience Skills, Licenses & Certifications Proficiency with the following technologies:Programming Languages: Java, Python, C#, Javascript/TypescriptFrameworks: Spring/SpringBoot, FastAPIFront End Technologies: Angular/ReactDeployment Technologies: Kubernetes, DockerSource Control: GitHub, Azure DevOpsCICD: GitHub Actions, Azure DevOpsData management: PostgreSQL, MongoDB, RedisIntegration/APIs Technologies: Kafka, REST, GraphQLCloud Providers such as Azure and AWSTest Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/MoqHands-on experience with Generative AI, LLMs, agentic workflows, RAG, prompt engineering, and AI orchestration frameworks (e.g., LangChain, LangGraph, Semantic Kernel).Deep understanding of contact center technologies, conversational AI, voice/chat platforms, APIs, integrations, and omnichannel customer experiences.Experience designing and operating AI-powered production systems, including observability, evaluation, governance, security, and responsible AI practices.Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicityAbility to concisely convey ideas verbally, in writing, in code, and in diagramsAbility to optimize system designs spanning multiple teams to allow small, safe, incremental releasesAbility to work through others by cooperatively sharing responsibilitiesAbility to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward.Proficiency in object-oriented design techniques and principlesProficiency in Agile methodologies, such as SCRUMProficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What You'll Get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.