Associate Systems Engineer, Live Game Operations

Overview We're looking for an Associate Systems Engineer (Game Operations) to join our client's Technical Operations team. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies. We're in the top 50 companies to watch in LA. This engagement is based in Sydney, Australia. Engagement Details Our client is a globally recognized leader in interactive entertainment, operating some of the most played games in the world with hundreds of millions of players. As an Associate Systems Engineer on their Game Operations team, you'll deploy, manage, and proactively improve high-performing, highly available services for players. You'll monitor and administer game environments, most importantly production, working closely with Live Operations and NOC teams to understand the state of the game and take swift action to correct any problems, faults, or outages. You'll use deep technical knowledge and a passion for operational excellence to keep a major live title running smoothly. Players depend on you for an uninterrupted game experience. You'll also work with other technical and non-technical teams, inside and outside the organization, to keep the game and its supporting systems operating at peak performance. You'll report into the Head of Technical Operations. What You'll Do: Ensure the game is up and operating as expected through system monitoring and close relationships with other teams.Quickly correct any system faults or failures affecting players.Perform maintenance on systems and infrastructure as necessary to keep the game operating effectively.Work independently on mission-critical, extended-scope projects.Ensure system, service, and network capacity is sufficient to support current and expected demand.Write and document procedures for yourself and others to systematically perform maintenance.Create tools to optimize operational tasks. Availability: Fulltime. Hybrid, within Australia. Sydney preferred. What’s in it for you? Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company, including new AI tooling rolling out this quarter.Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.A laid-back office with a fully stocked kitchen, lunch provided, game nights, and regular team activities.Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it. Required Qualifications 2+ years of Technical Operations experience supporting live 24/7 services, including building, deploying, securing, monitoring, and fixing systems at scale.Experience with Linux systems at scale on cloud platforms.Experience building and troubleshooting networks.Operational understanding of database systems, including querying and migrating databases.Experience with cloud infrastructure and application security, including identifying security problems and addressing potential threats.Ability to write software, especially tools to aid in supporting systems.English & Mandarin language skills are a major plus. Nice to Haves Experience supporting game infrastructure.Experience creating, deploying, and managing containerized services.Familiarity with infrastructure engineering. Frequently Asked Questions What are your typical clients? The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale. What is the length of your engagements? This engagement is a 1+ year contract. Most of our long-term full-time engagements last multiple years, allowing you to evolve your career with the client company taking on more responsibilities. What’s your company size? The Right Balance team is 55+ engineers going to 75+ by the end of the year. The current client size team is 125+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions. What happens if the engagement is completed? Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into. What are your core values? Client First: we only win when our clients win. We treat client challenges as our own.Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.