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Technical Support Engineer

Sirian — Canada · Posted ~23 hours ago

Mid Full-time

Skills

L1/L2 technical support Incident management Troubleshooting Root-cause analysis System monitoring Production issue resolution Stakeholder collaboration

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Summary ✨ AI‑Generated

A Technical Support Engineer role providing L1/L2 support for a critical technology platform. You will monitor systems, troubleshoot incidents, conduct root-cause analysis, coordinate with technical and business stakeholders, escalate complex issues appropriately, and help maintain reliable production operations.

Highlights

Provide L1/L2 technical support for a technology platform, investigate production incidents, perform root-cause analysis, and collaborate with application, infrastructure, and business stakeholders. The role offers broad exposure to production systems and structured incident and change management.

Description

Technical Support / Platform Support EngineerLocation: [Toronto ON] Project OverviewOur client is a globally recognized institutional investment management organization managing investments across public and private equity, real estate, infrastructure, fixed income, and other major asset classes. We are seeking a Technical Support / Platform Support Engineer to provide L1/L2 support for a technology platform, troubleshoot incidents, collaborate with technical stakeholders, and ensure timely resolution of production issues. ResponsibilitiesProvide L1/L2 technical support, troubleshoot platform issues, and manage incidents through resolution.Monitor systems, investigate issues, perform root-cause analysis, and escalate complex problems to L3 teams when required.Collaborate with application, infrastructure, and business stakeholders to gather information and drive timely issue resolution.Support incident and change management processes and maintain detailed technical documentation.Must-Have SkillsGit / GitHubStrong Linux administration and troubleshootingZabbix monitoringITIL framework and processesServiceNow – Incident & Change ManagementNice-to-Have SkillsPython – Basic to IntermediateJFrog ArtifactoryAtlassian tools – Jira, Confluence/Wiki; user and administrator experienceTerraformBash / PowerShell scriptingIBM platforms/tools such as DataStage, UrbanCode, and WebMQKey AttributesStrong troubleshooting and problem-solving skillsGood communication and stakeholder managementAbility to work in a fast-paced production support environmentStrong attention to detail and ownership of incidentsCollaborative approach with a focus on service quality and continuous improvement