Senior XaaS Automation Engineer

Job Title: Sr XaaS Automation Engineer Location: Remote Duration: Through March 31, 2027 with high likelihood of extension Role Summary The Lead – XaaS Automation leads the automation and orchestration capabilities used to deliver technology services as a service. This role improves the speed, consistency, transparency, and scalability of service delivery by connecting workflows, APIs, infrastructure platforms, approval processes, and operational systems. Key Responsibilities Define an automation strategy and roadmap for technology services delivered through self-service or request-driven experiences.Identify high-value opportunities to automate provisioning, configuration, validation, remediation, scaling, decommissioning, and service changes.Design reusable workflows, orchestration patterns, APIs, integrations, and automation components that can be applied across services.Connect automation to service catalogs, IT service management, IAM, monitoring, configuration management, inventory, and billing or consumption systems where applicable.Establish controls for approvals, policy enforcement, secrets management, audit trails, exception handling, and human intervention.Promote event-driven operations, infrastructure as code, continuous validation, and automated compliance checks.Define standards for testing, version control, release management, observability, failure recovery, and maintainability.Measure improvements in fulfillment time, error rates, operational effort, adoption, reliability, and customer experience.