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Lead DevOps Engineer - AWS & Amazon Connect

Vysystems — United States · Posted ~1 day ago

Lead Full-time

Skills

Amazon Connect AWS Lambda Amazon Lex CloudWatch IAM S3 AWS security Contact center operations Production incident support

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Summary ✨ AI‑Generated

Lead engineering for cloud-based contact-center infrastructure, with hands-on responsibility for administration, support, security, monitoring, and production incidents. The role involves AWS services, conversational AI capabilities, automation, and collaboration with distributed stakeholders.

Highlights

Lead-level cloud and contact-center engineering work with substantial AWS exposure, distributed-team collaboration, production support, and opportunities to work with conversational AI and cloud modernization.

Description

### Qualifications - 6+ years of Amazon Connect administration and support experience; hands-on knowledge of AWS Lambda, Amazon Lex, CloudWatch, IAM, and S3. - Strong understanding of contact center operations, customer service processes, AWS security and monitoring, and production incident support. - Excellent communication and stakeholder-management skills; able to work with geographically distributed teams. - Experience with other CCaaS platforms, CRM tools, Contact Lens analytics, conversational AI, WFM, automation scripting, AWS certifications, or cloud modernization is beneficial.