Support Application Developer

Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business. Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk. Role Summary The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment. What You'll Do Full stack development with JavaScript using Node.js and Backbone.js frameworksModify data and update database structures for an SQL type databaseReview and complete assigned tickets while managing feedback loop as neededUtilize troubleshooting skills while providing technical support to customers via email and phoneEnsure customer requests are acknowledged and resolved within SLA'sDebug reported issues within the application while testing and verifying changesConsistently update and manage GitHub branches and changesUtilize a Linux based operating system to manage and deploy application changes via DockerContribute to product evolution and acquire new knowledge to improve support offeringMaintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes. What Success Looks Like 30 Days: Complete intro onboarding, role-specific training, and required security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, and timely escalation.90 Days: Resolve common issues independently, maintain accurate case notes, and communicate clearly with customers and internal teams.6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.1 Year: Operate as a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solving and helping mentor junior developers / collab within team Who You Are Graduate of a university or college computer science programStrong basis in building web applications using JavaScript, HTML5 and CSS3Excellent communication skills, verbal and written, with a superior command in EnglishEager to constantly learn and apply new technologiesExperience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and GitPortfolio, demos or published JavaScript code on GitHub (Asset) Perks and Benefits Work remotely within a flexible work environmentCompetitive benefits plan through our EOR!Generous professional development budgetRRSP/ 401k matching programHalf-day Fridays in the summer Selected candidates will be contacted through BambooHR (please check your junk mail). Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.